Prateek Bharadwaj
Amritsar
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
19
19
years of professional experience
Work History
Manager
Aartex Global
05.2019 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Adhering to efficient Logistics Management Systemto ensure delivery of the goods as per committed timelines and cost for replenishment of the stocks and merchandising.
- Preparing reports of inward / outward logistics with a view to appraise partners of the routine inventory management activities
- Controlling logistics operations in computerized environment and handling team of personnel in direct supervision
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Manager
Swarovski
05.2017 - 02.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Wah Ji Wah
02.2013 - 03.2017
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Assistant Manager
Swarovski
10.2011 - 10.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
Discreet Inner
08.2008 - 03.2010
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Sales Assistant
Gian
09.2005 - 05.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Bachelor of Commerce - Business Administrartion
University of Delhi
Delhi07-2008
Diploma - International Business Management
J.D. Institute
New Delhi06-2007
Diploma - Basic Computer Programs
NIIT
New Delhi05-2006
Skills
- Customer service
- Customer care
- Problem-solving skills
- Team leadership
- Customer relationship building
- Multi-tasking strength
- Decision-making
- Sales strategy development
- Sales presentations
- Staff training and development
- Product description
- Cash handling
- Complaint handling
Languages
English
Full Professional
Timeline
Manager
Aartex Global
05.2019 - Current
Manager
Swarovski
05.2017 - 02.2019
Manager
Wah Ji Wah
02.2013 - 03.2017
Assistant Manager
Swarovski
10.2011 - 10.2012
Sales Associate
Discreet Inner
08.2008 - 03.2010
Sales Assistant
Gian
09.2005 - 05.2008
Bachelor of Commerce - Business Administrartion
University of Delhi
Diploma - International Business Management
J.D. Institute
Diploma - Basic Computer Programs
NIIT
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