Summary
Overview
Work History
Education
Skills
Timeline
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Phyl Haughton

People Operations & Talent Acquisition Expert
Lot 296 Paradise Acres, Montego Bay

Summary

Motivated and dynamic HR professional with 8+ years of experience specializing in Talent Acquisition. Adept at full-cycle recruitment, strategic sourcing, onboarding, and workforce planning. Proven ability to build strong talent pipelines, partner with hiring managers, and drive high-volume recruitment initiatives. Passionate about creating seamless candidate experiences and aligning hiring strategies with organizational goals.

Overview

8
8
years of professional experience

Work History

Talent Acquisition Specialist

Centerfield Media
04.2018 - 01.2024
  • Acquiring new talent for both entry and management levels.
  • Meeting weekly and biweekly targets based on client and business needs.
  • Liaison with hiring managers of various departments to uncover their needs and fill vacancies.
  • Spearheading orientation and new hire onboarding.
  • Managed HRIS data entry and reporting, ensuring accuracy and compliance.
    Organized and executed hiring events, including job fairs and open houses, to boost applicant flow.
  • Network through traditional and progressive methods to source optimal talent.
  • Analyzed current and past hiring data to identify areas of improvement and develop targeted talent acquisition strategies.
  • Created and maintained a network of industry contacts to identify and recruit qualified candidates.
  • Collaborated with hiring managers to understand job requirements and develop job descriptions.
  • Engaged in talent mapping to identify and track potential future hires.
  • Conducted proactive searches and outreach to identify passive talent.
  • Analyzed and interpreted hiring data to identify trends, and develop insights to inform future hiring decisions.
  • Created and maintained a network of industry contacts to identify and recruit qualified candidates.

Talent Acquisition Specialist

Teleperformance
Montego Bay, Saint James
04.2017 - 04.2018
  • Recruited and hired qualified candidates for both entry-level and managerial positions across multiple departments.
  • Facilitated new-hire orientations and business overviews to ensure smooth onboarding and early engagement.
  • Managed administrative responsibilities, including database updates, candidate records, and daily recruitment reporting.
  • Organized and led hiring initiatives, such as job fairs and open houses, boosting applicant turnout and employer branding.
  • Built and maintained a network of industry professionals to proactively source and attract high-quality candidates.
  • Partnered with hiring managers to analyze role requirements and craft accurate, engaging job descriptions.

Talent Acquisition Coordinator

Teleperformance
10.2016 - 04.2017
  • Coordinate and schedule candidate interviews with hiring managers and interview panels.
  • ATS maintenance: Maintain candidate records, update job postings, and ensure all recruitment data is accurate and up to date.
  • Assist recruiters and talent acquisition specialists with resume screening, candidate communication, and job postings.
  • Send interview confirmations, feedback, and follow-up emails to ensure a smooth candidate experience.
  • Coordinate drug tests, reference checks, and background verification processes.
  • Prepare offer letters, assist with onboarding schedules, and ensure new hires have the necessary documentation and materials.
  • Make sure all documentation and hiring practices follow internal procedures and legal standards.
  • Manage calendars, answer inquiries, and assist the Talent Acquisition team with ad hoc tasks.

Collections Agent

Radius Global Solutions
Montego Bay, Saint James
03.2016 - 06.2016
  • Call, email, or send letters to customers with overdue accounts to arrange payment.
  • Work with debtors to create realistic payment arrangements based on their financial situations.
  • Accurately document all communication, payment commitments, and account changes in the system.
  • Maintain a respectful and empathetic approach while helping customers find payment solutions.
  • Protect customer data, and follow all confidentiality protocols.

Sales Agent

Advance Call Center Technologies
08.2015 - 03.2016
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.

Education

High School Diploma -

St. James High School
Montego Bay, Jamaica
05.2001 -

Certificate - Automotive Electronics

North-West TVET Institute
Montego Bay, Jamaica
05.2001 -

Skills

Adaptability

Ability to Work in a Team

Decision Making

Ability to Multitask

Ability to Work Under Pressure

Computer Skills

Fast Learner

Leadership

Effective Time Management

Interviewing

Recruiting

Communication Skills

Microsoft Office

Timeline

Talent Acquisition Specialist

Centerfield Media
04.2018 - 01.2024

Talent Acquisition Specialist

Teleperformance
04.2017 - 04.2018

Talent Acquisition Coordinator

Teleperformance
10.2016 - 04.2017

Collections Agent

Radius Global Solutions
03.2016 - 06.2016

Sales Agent

Advance Call Center Technologies
08.2015 - 03.2016

High School Diploma -

St. James High School
05.2001 -

Certificate - Automotive Electronics

North-West TVET Institute
05.2001 -

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Phyl HaughtonPeople Operations & Talent Acquisition Expert