PHIONA SMIKLE SOUTH

Coordinated administrative operations to ensure efficient workflow and communication among staff.

• Developed and maintained filing systems for sensitive documents, enhancing information retrieval processes.
• Facilitated meetings and prepared agendas, promoting effective collaboration among social workers and stakeholders.
• Managed correspondence with members, addressing inquiries and providing support to enhance member engagement.
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted coworkers and staff members with special tasks on daily basis.
• Founded a task organizer and self reflection journal to track performance and encourage self-reflection.
• Deputizes for the President in the absence of the President and Vice-President.
• Organizes meetings of the board and membership and ensures that all protocols are observed, as set out in the constitution.
• Manages and monitors the nomination process and elections at AGMs and ensures that procedures and protocols are observed.
• Ensures that appropriate notices of meetings are distributed and, to this end, that updated contact information is maintained for directors and members.
• Keeps accurate minutes and records of board, Disciplinary and Management Committee meetings.
• Participates in meetings of the Management and Audit Committees as an ex officio mem.
• Coordinates the formation of ad hoc Disciplinary Committees and the organization of their meetings and procedures.
• Ensures that the organization maintains compliance with regulatory requirements and board-approved policies.
• Ensures that accurate membership records are maintained and membership agreements are signed.
• Ensures compliance with requirements under the Companies Act and other regulatory bodies, including tax compliance.
• Ensures that annual returns and other regulatory notices and records are prepared and filed.
• Coordinates the distribution of board reports, annual reports and other documents and communications for the board and/or members.
• Ensures safe custody and appropriate usage of the organization’s seal.

• Worked at Associated Gospel Assemblies Head Office as Administrator and logistic coordinator
• Managed daily office operations, ensuring seamless workflow and communication across departments.
• Focus on planning, coordinating, and overseeing programs that serve communities and vulnerable populations.
• Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
• Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
• Implemented new office procedures that increased operational efficiency by streamlining administrative tasks.
• Led cross-departmental projects aimed at improving internal processes and enhancing service delivery standards.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted coworkers and staff members with special tasks on daily basis.
• Volunteered to help with special projects of varying degrees of complexity.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Social Work

• Provided direct support to individuals and families in crisis, enhancing access to resources and services.
• Collaborated with local organizations to create referral networks, expanding support options for clients in need.
• Pastoral Concerns Team: Advocated for vulnerable populations, influencing policy discussions to enhance community support structures and resources.
• Assisted individuals in crisis situations, connecting them with appropriate resources and services.
• Advocated for the rights of vulnerable populations, promoting social justice initiatives within the community.
• Exhibited excellent communications and customer service relations skills.
• Public Relations Team: Collaborated with local organizations to provide food baskets to families in need.
• Participated in professional development and training opportunities to enhance clinical skills.

Volunteered at Circle of Care Jamaica

• Facilitated group discussions to enhance collaboration and problem-solving among participants.
• Developed training materials tailored to diverse audience needs and learning styles.
• Analyzed participant feedback to refine future sessions and increase overall satisfaction rates.
• Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
• Prepared and led support groups for clients
• Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
• Coordinated logistical aspects of group sessions including scheduling, materials preparation, and follow-up communications with participants.
• Contact Clients for Assessment (Bio-psychosocial Circle of Care Tool)
• Participated in debriefing sessions after key events or milestones to reflect upon lessons learned and celebrate achievements as a collective unit.
• Conducted assessments to identify client needs and appropriate interventions.
• Managed sensitive information responsibly, maintaining strict confidentiality regarding participant backgrounds or issues discussed within the group context.
• Facilitated group sessions for clients facing similar challenges, fostering peer connections and mutual support.
• Developed strong rapport with clients, establishing trust and open communication to better address their needs.
• Provided culturally sensitive services to diverse clientele, respecting individual beliefs and customs while addressing their unique needs.

Volunteered at RISE Life Management Services

Substance Abuse

• Educated clients about coping strategies and relapse prevention techniques during sessions.
• Participated in training workshops to enhance counseling skills and stay updated on best practices.

Supporting Victims of Violence

• Created and edited video content using industry-standard software for promotional purposes.
• Managed communication among team members to facilitate collaboration and information sharing.
• Provided support in budget management and resource allocation for various initiatives.
• Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
• Worked with senior leadership to complete complex projects on time and under-budget.
• Produced series of impactful promotional videos, significantly boosting online visibility and brand awareness.
• Handled administrative duties, filing, and errands.
• Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
• Aided in continuous improvement efforts within the organization through participation in lessons learned sessions after project completion.

Positive Youth Development

• Utilized multimedia tools to create visually compelling and informative presentation materials.
• Managed time efficiently during presentations to cover all essential points while maintaining audience interest and avoiding information overload.
• Conducted thorough research on presentation topics, ensuring accuracy and relevance of information shared with audiences.
• Developed and delivered informative and engaging presentations on various topics, leading to increased knowledge retention among attendees.
• Incorporated visual aids such as slideshows, videos, and images to support key points in presentations, enhancing audience understanding of the material presented.
• Researched topics for comment and discussion.

• Assisted customers in troubleshooting and resolving product-related inquiries.
• Provided support for customer account management and updates.
• Responded to customer queries via multiple communication channels, ensuring timely resolution.
• Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.

Experience in community work: researcher, community organization, presenter, and facilitator

• Participated in leadership seminar with community leaders
• Engaged in community outreach initiatives, raising awareness about available services and resources for clients.
• Facilitated support groups, fostering peer connections and shared experiences among participants.
• Conducted comprehensive assessments to identify client needs and appropriate interventions.
• Assisted in developing culturally-sensitive intervention programs addressing the unique needs of diverse populations within the community.
• Worked closely with community worker team to better coordinate interventions

Mary Seacole Hall annual public speaking: Secretary

• Collaborated with event organizers to ensure seamless delivery of content.
• Promoted a safe environment for open discussion during interactive segments of presentations, fostering productive dialogue among participants.

Practicum experience at Mona Commons Basic:

• Observer
• Presenter
• Facilitation

Experience at St Hugh High School:

• Conflict resolution: Mediated disputes between parties to foster understanding and resolution.
• Researcher: Conducted literature reviews to support ongoing research projects and identify knowledge gaps.
• Provided emotional support to clients through active listening and empathetic communication.
• Developed presentations to communicate research results clearly to students and team members.
• Guided clients in developing skills and strategies for dealing with problems.

Volunteered as a teacher at Villa Road Primary and Junior High,

• Where I taught grades one and two students poetry, increasing their reading and confidence level in their learning process.

Volunteered at the Victim Services Division in Mandeville, Manchester:

• Administration: Needs Assessment
• Collaborated with team members to identify process improvements, enhancing overall operational effectiveness.
• Coordinated office operations to enhance workflow efficiency and support organizational objectives.
• Melrose Gospel Assembly with Vocational Bible School: Teacher
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Developed a contact form that significantly improved document retrieval times.

• Practicum experience at Mona Commons Basic: Observer, presenter, facilitation.
• Experience at St Hugh High School: Focus area- conflict resolution, researcher, counseling and presenter
• Volunteered as a teacher at Villa Road Primary and Junior High, where I taught grades one and two students poetry, increasing their reading and confidence level in their learning process.
• Volunteered at the Victim Services Division in Mandeville, Manchester: Administration
• Melrose Gospel Assembly with Vocational Bible School: Teacher

• Developed training plans to enhance player skills and teamwork.
• Facilitated practice sessions, focusing on technique and game strategies.
• Organized team events to foster community engagement and player morale.
• Monitored player progress, providing constructive feedback for improvement.
• Implemented safety protocols during practices to ensure athlete well-being.
• Collaborated with other coaches to share best practices and strategies.
• Encouraged sportsmanship through modeling positive behavior both on and off the court, inspiring respect among teammates.
• Implemented a variety of teaching methods, catering to diverse learning styles among athletes on the team.
• Handled conflict resolution amongst team members promptly while maintaining an unbiased approach.
• Assisted in the recruitment of talented players for the team, contributing to its overall success.

• National Election Day: Poll Clerk
• Assisted in setting up polling stations and ensuring compliance with electoral regulations.
• Verified voter registrations and identification to maintain election integrity.
• Managed ballot distribution and collection to ensure accurate vote tallying.
• Provided support to voters, addressing questions and ensuring a smooth voting process.
• Collaborated with team members to resolve issues quickly during elections.
• Monitored equipment functionality, reporting any technical malfunctions promptly.
• Educated voters on procedures, enhancing overall voter experience and participation.
• Attended appropriate training sessions and information briefings.
• Maintained ballot secrecy and confidentiality.
• Issued and collected voter ballot papers.
• Reported progress and concerns to Duty Returning Officer and Presiding Officer.

• Processed and organized incoming and outgoing correspondence efficiently.
• Maintained accurate records using office management software.
• Assisted in scheduling appointments
• Handled customer inquiries professionally, fostering positive relationships with clients.
• Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
• Coordinated office supplies inventory, ensuring availability of necessary materials.
• Provided administrative support to team members, enhancing workflow efficiency.
• Supported data entry tasks, ensuring accuracy in records while adhering to confidentiality protocols.
• Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.