PHILLISA BROOMFIELD
Spanish Town,St. Catherine
Summary
Results-driven Client Service and Operations Professional experienced in hospitality and sales. Enhanced service delivery and cultivated client relationships through effective communication and organization. Focused on improving operational efficiency by coordinating with internal teams and maintaining accurate records.
Overview
13
13
years of professional experience
Work History
Internal Customer Service & Sales Representative
DA TRADERS MANAGEMENT AND IMPORTS
07.2024 - Current
- Promoted company products and services, identifying opportunities to attract and retain clients to enhance satisfaction.
- Interacted with customers daily to identify needs and delivered professional service to improve overall customer experience.
- Supported client relationships by addressing queries and concerns, offering feedback and ensuring follow-up.
- Assist sales representatives with invoices, quotations, sales receipts, delivery slips, and purchase orders.
Front Desk Agent
WILD DUNES RESORT
05.2025 - 05.2026
- Acted as a primary point of contact for guests, delivering professional customer service and responding to requests and concerns.
- Resolved customer complaints and escalated issues to ensure positive client experiences.
- Resolved basic customer complaints and escalated issues appropriately to support a positive client experience.
- Coordinated couriers and deliveries, communicating with parties to ensure timely service.
- Supported front desk operations, maintaining professionalism and attention to detail.
Manufacturing Sales Associate
ARC MANUFACTURING
03.2024 - 06.2024
- Managed sales relationships with contractors and hardware businesses, driving product awareness and customer engagement.
- Advised retail customers on suitable tools and items, enhancing their business operations.
- Developed prospective customer relationships through business directories and direct outreach.
- Developed prospective customer relationships through business directories and direct outreach, expanding client base.
Sales Associate
ARC MANUFACTURING
08.2022 - 02.2023
- Identified and cultivated sales opportunities with prospective customers across hardware businesses island-wide.
- Engaged customers to assess needs and recommend tailored product solutions.
- Upheld professional customer service and merchandising standards to enhance customer experience.
Receptionist / Roster Room Associate
GUARDSMAN GROUP LIMITED
01.2021 - 12.2021
- Delivered administrative support and managed incoming and outgoing calls to ensure effective communication.
- Supported team members with day-to-day administrative and roster-room functions.
- Coordinated guard rosters across multiple locations using Smart Task system to optimize scheduling.
- Assisted team members with daily administrative and roster-room tasks to facilitate smooth operations.
Reservation Specialist
ALORICA
01.2019 - 12.2020
- Assisted customers in understanding rates, special offers, and travel plans to enhance their booking experience.
- Coordinated with travel agencies to confirm reservations and ensure adherence to agency policies, facilitating smoother operations.
- Handled customer account information with a high level of confidentiality.
- Supported front desk duties, delivering a professional customer experience that fostered client satisfaction.
Server
HARD ROCK CAFE
01.2017 - 12.2018
- Delivered attentive guest service, showcased product knowledge, processed cash and payments, and ensured follow-up during guest experience.
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders efficiently for diverse clientele.
- Collaborated with kitchen staff to ensure timely meal delivery.
Line Cook
MARGARITAVILLE | EDGE-O-DELLS CAMPGROUND & RESTAURANT
01.2016 - 12.2018
- Monitored inventory and supplies to ensure timely preparation and maintained organized work areas for efficient service.
- Operated efficiently in high-volume environment, adhering to established procedures and sanitation standards to maintain food safety.
- Prepared diverse menu items following Margaritaville's recipes and presentation standards.
- Maintained clean and organized kitchen stations for efficient workflow.
- Collaborated with team members to ensure timely meal service during peak hours.
Housekeeper
MARGARITAVILLE INN
01.2017 - 12.2017
- Maintained rooms to meet established quality standards and monitored stocking levels of consumables.
- Maintained cleanliness and organization in guest rooms and common areas.
- Assisted with laundry operations, ensuring fresh linens for all guests.
- Collaborated with team members to uphold high hospitality standards.
Dental Hygienist Assistant
FISH DENTAL OFFICE
01.2014 - 12.2014
- Updated client information, confirmed appointments, monitored schedules, answered incoming calls, and responded to prospective client queries.
- Assisted dental hygienists during patient cleanings and procedures.
- Prepared treatment rooms with necessary tools and materials for optimal efficiency.
- Educated patients on oral hygiene practices and post-treatment care instructions.
Education
BSc. - Hospitality and Tourism Management
University of Technology, Jamaica
CSEC & CAPE Subjects -
Convent of Mercy Academy 'Alpha'
Skills
- CLIENT & CUSTOMER RELATIONSHIP MANAGEMENT
- SERVICE DELIVERY SUPPORT
- CRM Management
- Sales Coordination
- Sales development
- Client resolution
- Operational Support
- INTERNAL COORDINATION
- MICROSOFT OFFICE / EXCEL
- TIME MANAGEMENT
- NEGOTIATION
- CRITICAL THINKING
- Active communication
- Record management
Timeline
Front Desk Agent
WILD DUNES RESORT
05.2025 - 05.2026
Internal Customer Service & Sales Representative
DA TRADERS MANAGEMENT AND IMPORTS
07.2024 - Current
Manufacturing Sales Associate
ARC MANUFACTURING
03.2024 - 06.2024
Sales Associate
ARC MANUFACTURING
08.2022 - 02.2023
Receptionist / Roster Room Associate
GUARDSMAN GROUP LIMITED
01.2021 - 12.2021
Reservation Specialist
ALORICA
01.2019 - 12.2020
Server
HARD ROCK CAFE
01.2017 - 12.2018
Housekeeper
MARGARITAVILLE INN
01.2017 - 12.2017
Line Cook
MARGARITAVILLE | EDGE-O-DELLS CAMPGROUND & RESTAURANT
01.2016 - 12.2018
Dental Hygienist Assistant
FISH DENTAL OFFICE
01.2014 - 12.2014
BSc. - Hospitality and Tourism Management
University of Technology, Jamaica
CSEC & CAPE Subjects -
Convent of Mercy Academy 'Alpha'