Summary
Overview
Work History
Education
Skills
References
Timeline
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Philippa Miller

Spanish Town,St. Catherine

Summary

Versatile and results-driven professional with extensive experience in health insurance and customer support, notably with SAGILITY. Excelled in roles requiring analytical skills and effective communication, achieving significant improvements in client satisfaction. Proficient in MS Office and adept at adapting to new challenges, consistently meeting and exceeding employer expectations.

Overview

5
5
years of professional experience

Work History

Health Insurance Advisor

SAGILITY
07.2023 - 02.2024
  • Assist members with health insurance; enrolling them in different plans, providing Benefits, locating places and doctors that they can visit with insurance, following up with them for refill medications, assist with health card benefits, transportation and More

Customer Support Specialist

ITEL
10.2022 - 07.2023
  • Assist members in preparing for their cosmetic surgery, booking appointments, converting patients to get them over to sales to make payments and following up with them after surgery for post-operative care

Health Insurance Advisor

HGS
09.2021 - 07.2022
  • Assist members with choosing and setting up the right insurance plan, assist members with their health cards also assisting members with their health benefits and processing claims

Coffee Specialist

Startek
06.2019 - 12.2019
  • Customer Service Representative
  • Technical Support such as Troubleshooting coffee machine
  • Sales representative such as Selling coffees and coffee machines to member

Education

Diploma - Practical Nursing

Distinction College
01.2022

Certificates - CAPES

Excelsior Community Colleges
01.2018

5 CXC's -

Gaynstead High School
01.2017

Skills

  • MS Office: Excel
  • MS Office: Word
  • MS Office: PowerPoint
  • Data Manipulation
  • Research skills
  • Report writing
  • Ability to communicate effectively
  • Strong numeracy
  • Problem-solving
  • Analytical skills
  • Attention to Detail
  • Goal-Oriented
  • Adaptability and Flexibility

References

Available upon request.

Timeline

Health Insurance Advisor

SAGILITY
07.2023 - 02.2024

Customer Support Specialist

ITEL
10.2022 - 07.2023

Health Insurance Advisor

HGS
09.2021 - 07.2022

Coffee Specialist

Startek
06.2019 - 12.2019

Diploma - Practical Nursing

Distinction College

Certificates - CAPES

Excelsior Community Colleges

5 CXC's -

Gaynstead High School
Philippa Miller