Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
Timeline
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Petergay Whitley

Petergay Whitley

Claremont District, Alpine Ave,Old Harbour

Summary

Resourceful customer service representative with a comprehensive understanding of customer needs and technical processes, committed to delivering exceptional support in fast-paced environments. Skilled at building strong client relationships, optimizing operational workflows, and leveraging product knowledge to enhance customer satisfaction and drive repeat business.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Startek BPO
Kingston
03.2023 - 09.2024
  • Helping customers with digital internet and cable equipment, along with manually rebooting all systems and ensuring that they are working correctly after the call is ended.
  • Managed high levels of call flow and responded to technical support needs.
  • Identified potential sales and cross-selling opportunities and informed the supervisor.
  • Provided technical support and troubleshooting for digital internet and cable equipment, ensuring customer issues were resolved efficiently.
  • Handled high volumes of inbound calls, addressing technical inquiries and service disruptions with professionalism.
  • Collaborated with team members to improve technical support processes and improve overall customer satisfaction.
  • Recognized and reported potential sales and cross-selling opportunities to supervisors to enhance customer value and revenue.

Customer service representative

Support Service Group
Kingston
09.2022 - 12.2022
  • Help customers make payments for billing and provide assistance with other billing inquiries
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Provided exceptional customer service by addressing billing inquiries and assisting with payment processing efficiently.
  • Managed high volumes of inbound B2B customer calls, ensuring professional and effective communication.
  • Maintained detailed records of customer interactions and transactions.

Asst. Merchandiser

Geddes Manufacturer Ltd
St Mary
08.2022 - 08.2022
  • Ensure that all products on the shelf are not expired, spoiled, or damaged, also that products are cleaned of dust.
  • All products are supposed to be in the right designated area.
  • When all assigned tasks are completed, it is documented.
  • Coordinated with suppliers and vendors to ensure the timely delivery of merchandise and maintained accurate inventory records.
  • Monitored stock levels and organized product displays to optimize shelf availability and presentation.
  • Conducted regular quality checks on incoming and existing stock to ensure compliance with company standards.
  • Assisted in negotiating pricing and terms with suppliers to achieve cost savings and improve profit margins.

Customer Service Representative

Iterum Connections
11.2021 - 03.2022
  • Help customers and shoppers fulfill their daily needs via chat calls and emails.
  • Tracked customer service cases and updated service software with customer information.
  • Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
  • Delivered prompt and accurate responses to customer inquiries, enhancing customer satisfaction and retention.
  • Resolved customer complaints and issues promptly, ensuring a positive customer experience and fostering long-term relationships.
  • Assisted customers with order selection and product inquiries.
  • Communicated effectively with team members to ensure smooth operations.

Education

Moneague Collage -

English A- 2, HSB- 3, S.Studies- 3
St Mary
07-2021

City & Guilds English -

St Mary Technical High
St Mary
07-2019

Skills

  • Excellent Communication Skills
  • Work ethic
  • Team player
  • Microsoft Excel
  • Excellent customer service
  • Troubleshooting
  • Active Listening
  • Customer relationship management
  • Cross-selling techniques
  • Problem solving

References

Available Upon Request

Personal Information

  • Date of Birth: 04/30/2001
  • Nationality: Jamaican

Languages

English
First Language

Timeline

Technical Support Representative

Startek BPO
03.2023 - 09.2024

Customer service representative

Support Service Group
09.2022 - 12.2022

Asst. Merchandiser

Geddes Manufacturer Ltd
08.2022 - 08.2022

Customer Service Representative

Iterum Connections
11.2021 - 03.2022

Moneague Collage -

English A- 2, HSB- 3, S.Studies- 3

City & Guilds English -

St Mary Technical High

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Petergay Whitley