PAULDON JOHNSON
Montego Bay,St. James
Summary
Dear Hiring Manager,
I'm excited to apply for an opportunity within your organization and begin a new chapter in my career. With over eight years of experience leading groups, coaching team members, and connecting with people from all backgrounds, I have developed a genuine passion for sharing knowledge and creating memorable experiences, whether supporting customers or mentoring colleagues. Throughout my career, I have managed teams, tailored communication to diverse audiences, and helped keep groups engaged to achieve organizational goals. With contagious energy, I strive to make every environment positive, collaborative, and motivating.
I am ready to bring my passion and proven skills to your team, contributing to a dynamic workplace and supporting your company’s vision. Thank you for considering my application. I look forward to the possibility of making a meaningful impact and contributing to the vibrant atmosphere that sets your organization apart.
Overview
9
9
years of professional experience
Work History
Sales Agent
Itel
Montego Bay, St. James
08.2025 - Current
- Cross-trained hybrid sales agent handling inbound calls from both existing and potential customers, supporting account creation, billing inquiries, and technical issues.
- Actively listen to customer needs and apply problem-solving skills to deliver clear, effective solutions.
- Consistently identify upselling opportunities by analyzing customer accounts and recommending relevant additional or premium services, meeting and exceeding monthly RGU targets.
- Regularly recognized for performance through weekly CCO and SPIFF wins.
- Guide customers through online account setup and efficiently resolve issues related to account access and usage while maintaining strong customer satisfaction.
Sales Agent
LightFire Caribbean
Montego Bay, St. James
02.2024 - 08.2025
- Managed a high volume of inbound and outbound prospect calls
from individuals seeking free home renovation estimates.
•
Skilled in addressing customer objections and effectively screening
applicants to ensure they met specific client requirements.
•
Consistently met and exceeded daily, weekly, and monthly KPIs,
ranking within the top five highest-performing agents.
•
Known for being highly competitive and self-driven, with a strong
focus on results and customer engagement.
•
Ser ved as a mentor to newer agents, providing guidance and support
to improve performance.
•
Actively participated as a member of the Engagement Committee,
contributing to team morale, motivation, and a positive work
environment.
•
Proficient in the use of CRM systems, Microsoft Excel, and Microsoft
Word. - Conducted product demonstrations to showcase features and benefits to potential clients.
- Managed sales pipeline using CRM software to track leads and customer interactions.
- Developed strong customer relationships through effective communication and active listening.
Sales Supervisor
Centerfield JM
Montego Bay, Freeport
09.2017 - 01.2024
- Managed a high volume of inbound and outbound prospect calls from individuals seeking free home renovation estimates.
- Skilled in addressing customer objections and effectively screening applicants to ensure they met specific client requirements.
- Consistently met and exceeded daily, weekly, and monthly KPIs, ranking within the top five highest-performing agents.
- Known for being highly competitive and self-driven, with a strong focus on results and customer engagement.
- Mentored newer agents by providing guidance and support to improve performance.
- Actively participated as a member of the Engagement Committee, contributing to team morale, motivation, and a positive work environment.
- Proficient in the use of CRM systems, Microsoft Excel, and Microsoft Word.
- Experienced sales leader who managed and developed a team of 11 agents in a high-energy sales environment.
- Focused on improving team efficiency, performance, and consistency while meeting and exceeding company KPIs and quarterly TV revenue goals.
- Awarded Supervisor of the Year as a result of the team meeting and surpassing quarterly TV Units targets and maintaining strong overall performance.
- Actively coached and developed agents on a daily basis through targeted feedback, side-by-sides, and performance reviews.
- Known as a strong team player who regularly engaged the production floor to keep energy high, motivation strong, and the sales environment competitive and positive.
- Proficient in managing timesheets, responding to customer surveys, and preparing detailed daily, weekly, and monthly performance reports.
Education
Automotive Engineering II -
Cornwall Automotive Institute of Technology
Montego Bay, St. James01-2017
School Leaving Certificate - Awarded 3 CXC Subjects
Herbert Morrison Technical High School
Montego Bay, St. James07-2015
School Leaving Certificate -
Flankers All Age
Montego Bay, St. James06-2013
Skills
- TEAM LEADERSHIP
- ANALYTICAL SKILLS
- ADAPTABILITY AND RESILIENCE
- ADMINISTRATIVE DUTIES
- ORGANIZATIONAL
- PERFORMANCE EVALUATION
- CUSTOMER ENGAGEMENT
- COACH AND DEVELOPMENT
- UPSELLING
- COMMUNICATION
- Customer Support Specialist
Hobbies and Interests
- Spending time with Family and Friends
- Skating
- Tennis
- Fishing
- Gardening
- Home Renovation
- Watching Anime
Timeline
Sales Agent
Itel
08.2025 - Current
Sales Agent
LightFire Caribbean
02.2024 - 08.2025
Sales Supervisor
Centerfield JM
09.2017 - 01.2024
Automotive Engineering II -
Cornwall Automotive Institute of Technology
School Leaving Certificate - Awarded 3 CXC Subjects
Herbert Morrison Technical High School
School Leaving Certificate -
Flankers All Age