Patricia Philp

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• 2010 Affiliated Computer Service Inc.-Finance & Accounting Certificate of completion of Introduction to Lean Six Sigma
• 2001 Columbus Travel Agency Certificate of achievement in Intermediate Training
• 1997 - 1998 Academy School of Business Certificate in Microsoft Windows
• 1996 - 1997 Jamaica Advance Computer System Transcript in Computer Studies
• 1990 - 1996 William Knibb Memorial High Food and Nutrition, Clothing & Textiles, Home Management, Mathematics, English A

• Customer Service / Sales / Collections Representative / Admin Agent / SME- Subject Matter Expert (Jr. Project Manager), National Pen, 09/2018, Present
• Claims specialist, Infinity Behavioral, 10/2015, 09/2018
• Accounting Specialist/Transaction Specialist/Collections Support, ACS, 2007, 2015
• Catering, Self-employed, 2005, 2007
• Accounts Coordinator/Sales Consultant, Vista Print Jamaica Ltd., 2004, 2005
• Customer Service Representative, C & W Jamaica Employees Co-operative Credit Union, 2000, 2001
• Customer Service Representative, Western Union, 2000
• Sales Representative, Burdines Department Store,(Florida), 1999, 2000
• Japanese Cook, Grand Lido Braco, 1998, 1999

• Create and train workshops, Floor support, Check and confirm that the correct procedures have been set-up and are being used on the appropriate system, Report any issues to management and participate in investigations, if necessary. Perform daily audits of the contact center areas and reporting results to management, Participate in System audits as directed by Management
• Liaison with Team leads & Supervisors regarding sale leads that are sent to the agents and to verify that account are properly noted and worked accordingly.
• Ensuring that all price adjustments, Address update, Account updates, shipping updates for order/accounts that are sent to us are done in a timely manner and the correct information is sent back to the agents.
• Establishes and maintains a system control for all emails that have been sent to agents, team lead, supervisors and managers.
• Assists in the development and coaching agents.
• Constantly recognized and commended for meeting and going above and beyond departmental goals for which the end results satisfied customers..
• Offer face-to-face assistance to customers in a reputable department store.
• Possess excellent Operations