Patricia Hanson
Greater Portmore
Summary
Dynamic Customer Relations Agent with a proven track record at Unicomer Jamaica Limited, excelling in customer retention and service excellence. Leveraging superior communication skills and attention to detail, I effectively upsold products and resolved discrepancies, enhancing customer satisfaction and fostering lasting relationships. Proficient in Microsoft Office and dedicated to teamwork.
Overview
7
7
years of professional experience
Work History
Customer Relations Agent
Unicomer Jamaica Limited
06.2019 - Current
- Conferred with customers by telephone (locally and internationally) or in-person to provide information about products or services.
- Establish, develop, and maintain positive business and customer relationships
- Set up customer accounts in system and updated details to reflect current information.
- Effectively presented, promoted, and upsold products and services to both existing and potential customers by delivering persuasive and well-informed arguments. (Delivered approximately $56,000,000 in financial year 2024-2025)
- Collaborated with the E-Commerce team to set up customer accounts for online purchases. (Created over 100 orders per day and posted approximately 150 ready finance installments)
- Supported seamless online transaction experiences by quickly addressing and resolving order-related discrepancies.
Dispatch Agent
Digicel Jamaica Limited
01.2018 - 01.2019
- Schedule installations for Fibre to The Home (FTTH) customers
- Liaise with technicians and verify when the installations can be facilitated
- Upsell customers
Education
BSc - International Relations (Major), Criminology &Law
University of The West Indies, Mona
Mona, Kingston 711-2026
High School - Caribbean Secondary Examinations Council, Literatures in English
St. Elizabeth Technical High School
01.2014
Skills
- Collaborative team player
- Proficient in Microsoft Office applications
- Enhanced customer experience
- Facilitated positive customer interactions through effective issue resolution
- Timely execution of diverse responsibilities
- Consistently exceeds targets
Timeline
Customer Relations Agent
Unicomer Jamaica Limited
06.2019 - Current
Dispatch Agent
Digicel Jamaica Limited
01.2018 - 01.2019
BSc - International Relations (Major), Criminology &Law
University of The West Indies, Mona
High School - Caribbean Secondary Examinations Council, Literatures in English
St. Elizabeth Technical High School
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