Patrice Walcutt

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty and Revenue. With basic Intermediate computer knowledge and one year of administrative assistance skills. Core Strengths are delivering, coaching, giving feedback to agents, strong organizational skills, cold calling, follow-up, and setting appointments. Invoice processing and an energetic work attitude with active listening skills. Accomplishments are Database Maintenance and prospecting. Promotion within a well-esteem company. Maintain a high KPI goal. Highest sales employee of the month. Experience with multiple CRM, chat tools, dialers, and ticketing systems. With eight years of experience, Knowledge, and skills in the call center industry. Three years of cold calling and working from home. , Revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of organization and public.