Patria Clarke
Duncans,Trelawny
Summary
I am a polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Customer service clerk
National Housing Trust
Falmouth, Trelawny
09.2023 - Current
- Prepares and submits reports on customer service activities in various service areas as required
- Participates in the planning and implementation of marketing and public relations initiatives carried out by the branch.
- Provides general services to customers calling/visiting the office
- Greets and processes telephone and walk-in customers and directs them to the appropriate staff/department for assistance
- Provides information to telephone and walk-in customers/visitors
- Conducts initial interviews with customers and screens applications/claims submitted to the office
- Accepts and checks applications for contribution refunds for accuracy and completeness and submits to the contribution refund department for processing
- Accepts and checks claims for mortgage overpayment, life insurance and peril insurance and submits to the insurance management unit for processing, follows-up and provides information to customer on status of their claim as necessary
Secretary
Marriott's Funeral Home
Falmouth, Trelawny
04.2023 - 07.2023
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Operated multi-line phone systems, handling high volume of calls daily.
- Managed queries in person, by phone and via email with exceptional customer care.
- Drafted and distributed professional business letters and email correspondence.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Provide excellent customer service to customers
Cashier & Packer
D & R Meat & Bulk Chemicals
Duncans, Trelawny
12.2022 - 03.2023
- Counted change correctly and issued customer receipts.
- Weighed products of varying shape and size to calculate correct values.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Checked customer ID when selling age-restricted items, following store policy.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Completed opening and closing procedures each day.
Education
National Vocation Qualification Jamaica (NVQ-J) - Business Administration Level 2
Heart Trust NSTA
Jamaica 03.2024 -
National Vocation Qualification Jamaica (NVQ-J) - Customer Service Level 2
Heart Trust NSTA
Jamaica 01.2024 - 02.2024
National Vocation Qualification Jamaica (NVQ-J) - Data Entry
Heart Trust NSTA
Jamaica 09.2022 - 12.2022
CAPE - General
Holland High School
Jamaica 09.2021 - 06.2022
CSEC - General
St. Hilda's Diocesan High School
Jamaica 09.2017 - 06.2021
Skills
- Front office operations
- Customer data entry
- Telephone customer service
- Daily transaction summarizing
- Daily transaction
- Problem solving
- Letter writing
- Database management
- POS software expertise
- Communication skills
- Leadership
Affiliations
- Performing
- Helping Others
References
References available upon request.
Timeline
National Vocation Qualification Jamaica (NVQ-J) - Business Administration Level 2
Heart Trust NSTA
03.2024 -
National Vocation Qualification Jamaica (NVQ-J) - Customer Service Level 2
Heart Trust NSTA
01.2024 - 02.2024
Customer service clerk
National Housing Trust
09.2023 - Current
Secretary
Marriott's Funeral Home
04.2023 - 07.2023
Cashier & Packer
D & R Meat & Bulk Chemicals
12.2022 - 03.2023
National Vocation Qualification Jamaica (NVQ-J) - Data Entry
Heart Trust NSTA
09.2022 - 12.2022
CAPE - General
Holland High School
09.2021 - 06.2022
CSEC - General
St. Hilda's Diocesan High School
09.2017 - 06.2021
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