Patrena Henry
Spanish Town
Summary
Dynamic Virtual Office Assistant with ACOP, LLC- with over 4 years of experience, skilled in CRM management and relationship building. Detailed-oriented individual with exceptional communication who brings strong problem-solving skills, known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Virtual Office Assistant
ACOP, LLC- Www.acopprotection.com
03.2020 - 12.2024
- Managed comprehensive databases, ensuring accuracy and confidentiality while maintaining up-to-date records.
- Built sustainable relationships, organizational change and trust with customer through open and interactive communication.
- Mitigated potential legal issues by maintaining strict confidentiality of sensitive information, records, and documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Served as a vital point of contact in the virtual office environment, fostering strong relationships with clients, colleagues, and external stakeholders.
- Aided in the hiring process by reviewing resumes, scheduling interviews, and assisting with onboarding new employees or contractors effectively.
Education
High School Diploma -
Annotto Bay High School
Iterboreale Annotto Bay P.O. Saint Mary 07-2013
Skills
- CRM management
- Multitasking and time management
- Problem-solving aptitude
- Microsoft Office Suite
- Relationship building
- Confidentiality and data protection
- Excellent communication
- Customer service
Timeline
Virtual Office Assistant
ACOP, LLC- Www.acopprotection.com
03.2020 - 12.2024
High School Diploma -
Annotto Bay High School
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