Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
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Patella Moya Williams

Kingston 11,St. Andrew

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bustamante Children’s Hospital
Kingston
07.2022 - Current

Receptionist (Temporary)

Victory Systems Security Services

Paint mixer

Edge Chem Jamaica Ltd

Customer Service Representative

Ibex Global
Kingston
08.2017 - 08.2019

Education

Institute of Internationally Recognized Qualification -

UTECH
01.2012

City & Guilds Diploma -

01.2012

Dunoon Park Technical High School -

01.2010

Norman Manley High School -

01.2009

Caribbean Secondary Examination Certificate -

01.2009

Skills

  • Organizational Skills
  • Leadership
  • Customer service
  • Data entry
  • Attention to detail
  • Time management
  • Computer proficiency
  • Scheduling

Certification

  • City & Guilds Diploma, 2012, Level 1 Award in Customer Service, Level 1 Award in English for Office Skills, Level 1 Award in Business Studies
  • Caribbean Secondary Examination Certificate, 2009

References

  • Ms. Trischa Williams, Medical Technologist, University Hospital of the West Indies, 876-354-7763, Kingston, St. Andrew, 7
  • Mr. Kemar McDonald, Graduate, University of the West Indies, 876-999-4344, Kingston, St. Andrew, 7

Hobbies and Interests

  • Reading
  • Volunteering in community projects

Timeline

Customer Service Representative

Bustamante Children’s Hospital
07.2022 - Current

Customer Service Representative

Ibex Global
08.2017 - 08.2019

Receptionist (Temporary)

Victory Systems Security Services

Paint mixer

Edge Chem Jamaica Ltd

Institute of Internationally Recognized Qualification -

UTECH

City & Guilds Diploma -

Dunoon Park Technical High School -

Norman Manley High School -

Caribbean Secondary Examination Certificate -

Patella Moya Williams