Paige Hamilton
Kingston,Jamaica
Summary
To gain work experience through a position that will improve my knowledge of general business operations and to help in furthering my interaction skills with people in the workplace. Skilled in providing exceptional customer service, excelling in fast-paced call center environments. Equipped with robust problem-solving abilities, demonstrated through successful management of high-volume inbound calls and customer inquiries. Strengths include de-escalating difficult situations and ensuring customer satisfaction while adhering to company policies. Proven track record of enhancing operational efficiency by streamlining processes and improving team performance.
Overview
6
6
years of professional experience
Work History
Filing Assistant
University of Technology
Papine
06.2024 - 07.2024
- Supported other administrative tasks, including photocopying, faxing, and mailing.
- Created new folders and subfolders to store incoming documents.
- Reviewed files to check for complete and accurate information.
- Provided administrative support as needed, including data entry and document preparation.
Customer Service agent
Alorica
02.2023 - 08.2023
- I was employed as a Customer Service agent on a reservations account
- My duty was to book hotels, flights, cruises and vacation packages for customers traveling from Canada to Central America and the Caribbean.
Technical Support Representative
Ibex Global
10.2020 - 06.2022
- I was employed as a technical support representative on a home security account
- My job is to assist the customers with troubleshooting with their devices as well as account security management.
Customer Support Advocate
Hinduja Global Solutions
06.2020 - 10.2020
- I was employed as a Customer Support Advocate on an energy account
- My role was to assist the customers with their energy bills, make payments, implement payment plans and advise them to be efficient in their energy usage.
Customer Service Agent
Sutherland Global Services
09.2018 - 08.2019
- I was a Customer Service Agent
- The role I played in that institution was to assist customers when they call in with any request that they have.
Education
Bachelor of Science Degree in Political Science & Criminology -
University of The West Indies
Mona09-2018
4 CAPE Subjects (Unit 2) -
The Queen's School
Kingston, Jamaica05.2018
4 CAPE Subjects (Unit 1) -
The Queen's School
Kingston, Jamaica05.2017
8 CSEC Subjects -
The Queen's School
Kingston, Jamaica05.2016
Skills
- Assistant Secretary
- Public Relations Officer
- Treasurer
- Member
- Tourism Action Club
- Prefect
- Easy learner
- Hard worker
- Adapt well
- Computer literate
- Customer Complaint Resolution
- Customer Service
- Outstanding communication skills
- Inbound Customer Service
- Document Preparation
- File Organization
- File Maintenance
- File Retrieval
- Organizational Skills
- Meticulous attention to detail
- File/records maintenance
- Information Verification
- Professional Demeanor
- Detail orientation
References
Will be provided on request
Affiliations
- Public Relations Officer - Key Club (2016 -2018)
- Assistant Secretary - Sixth Form Association (2017 - 2018)
- Treasurer - French Club (2015 - 2017)
- Member - Heritage Club (2016 - 2017)
References
References available upon request.
Timeline
Filing Assistant
University of Technology
06.2024 - 07.2024
Customer Service agent
Alorica
02.2023 - 08.2023
Technical Support Representative
Ibex Global
10.2020 - 06.2022
Customer Support Advocate
Hinduja Global Solutions
06.2020 - 10.2020
Customer Service Agent
Sutherland Global Services
09.2018 - 08.2019
Bachelor of Science Degree in Political Science & Criminology -
University of The West Indies
4 CAPE Subjects (Unit 2) -
The Queen's School
4 CAPE Subjects (Unit 1) -
The Queen's School
8 CSEC Subjects -
The Queen's School
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