Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Otto Powell

Kingston

Summary

Dynamic and results-driven professional with extensive experience at Sutherland Global Services, excelling in financial processing and regulatory compliance. Proven leadership in team supervision and customer service, fostering a culture of continuous improvement. Adept at data analysis and problem-solving, ensuring accuracy and adherence to state regulations while enhancing operational efficiency.

Overview

4
4
years of professional experience

Work History

SCHOLARSHIP PROGRAM ACCOUNTANT

Sutherland Global Services/ Step Up For Students
Kingston
07.2024 - Current
  • Financial processing & reimbursement management: process reimbursement requests for parents utilizing scholarship funds, ensuring accuracy in financial transactions and compliance with Florida's strict education funding regulations.
  • Invoice & documentation review: examine invoices, receipts, and proof of payments to ensure they meet state-mandated requirements, including correct student details, full cost breakdowns, and proof of service delivery.
  • Tax calculation & compliance: accurately calculate Florida reimbursed items, ensuring discounts or ineligible charges are excluded for sales tax while adhering to purchasing guidelines and state tax laws.
  • Regulatory compliance & auditing: ensure all processed transactions align with state policies and scholarship regulations, verifying the credentials of private schools, therapists, and service providers before approval.

SUPERVISOR

StarTek/Optimum
Kingston
02.2023 - 04.2024
  • Created culture of continuous improvement, inspiring employees to take action and solve problems.
  • Scheduled all projects in logical steps and budgeted time required to meet deadlines.
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
  • Planned and coordinated logistics and materials for meetings and staff events.
  • Supervised and coached customer service representatives to enhance performance and ensure quality service.
  • Resolved escalated customer inquiries efficiently, maintaining high customer satisfaction ratings.

SUPERVISOR

Texaco
Kingston
01.2022 - 11.2022
  • Managed daily operations of a high-traffic service station, ensuring seamless workflow and staff productivity.
  • Led a team of employees, overseeing training, scheduling, and performance evaluations.
  • Maintained inventory accuracy and compliance with safety regulations.

WAREHOUSE CLERK

Mailpacexpress
Kingston
03.2021 - 05.2021
  • Maintained familiarity with inventory layout and company part number standards.
  • Assigned part numbers to new products, following established procedures.
  • Used aeropost to generate pick lists, load sheets and BOLs.
  • Monitored incoming and outgoing shipment to identify shortages or overages.

Education

CSCE Passes - English A and B, Mathematics, Physics, Geography, Information Technology, Principle of Business

Meadowbrook High School
Kingston

Skills

  • Customer service and client relations
  • Financial processing and compliance
  • Data analysis and problem solving
  • Time management and multitasking
  • Leadership and team supervision
  • Graphic Design and Brand Development
  • Microsoft Office Suite and Google Workspace
  • Adaptability and Critical Thinking
  • Financial processing
  • Tax calculation
  • Invoice review
  • Regulatory compliance
  • Data analysis
  • Team building
  • Problem solving
  • Attention to detail
  • Time management
  • Tax compliance

Hobbies and Interests

  • Gaming
  • Video Editing
  • Graphic Design
  • Content Creation
  • Reading
  • Creative Writing

References

  • Jamar Graham, Radiographer, 876-531-9074
  • Daniel Bryan, Marketing Manager at Visueats, 876-392-2308
  • Danielle Smith, Teacher, 876-441-1836

Timeline

SCHOLARSHIP PROGRAM ACCOUNTANT

Sutherland Global Services/ Step Up For Students
07.2024 - Current

SUPERVISOR

StarTek/Optimum
02.2023 - 04.2024

SUPERVISOR

Texaco
01.2022 - 11.2022

WAREHOUSE CLERK

Mailpacexpress
03.2021 - 05.2021

CSCE Passes - English A and B, Mathematics, Physics, Geography, Information Technology, Principle of Business

Meadowbrook High School

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Otto Powell