OSHIN HIGGINS
St Catherine ,Jamaica
Summary
Seeking H-2B hotel position in housekeeping or hospitality services. Bringing experience in cleaning, guest service, and maintaining high standards of cleanliness and safety.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Agent
Arise Virtual Solutions
11.2025 - Current
- Provide support to Agents, resolve concerns professionally, and maintain service quality standards.
- Collaborated with team members to enhance service delivery processes.
- Attended training sessions regularly to stay current on new products or services.
Brand Promoter
Creative Ventures
01.2022 - 10.2025
- Developed engaging promotional strategies to enhance brand visibility in target markets.
- Coordinated promotional events and activities to attract potential customers effectively.
- Collaborated with cross-functional teams to align branding efforts and messaging.
Collections Representative
Sutherland Global Services
10.2023 - 10.2025
- Handled customer issues, maintained records, and met performance targets in a fast-paced environment.
Customer Service Representative
Teleperformance
12.2016 - 09.2018
- Assisted customers and handled high call volumes with professionalism.
Server
Jerkies Notheren Restaurant
01.2015 - 10.2016
- Served guests, maintained cleanliness of dining areas, and supported kitchen and front-of-house operations to enhance guest experience.
- Served guests, cleaned dining areas, and supported kitchen and front-of-house operations.
- Maintained cleanliness and organization of dining areas and tables to create a welcoming environment for guests.
Education
Level II Certificate - Hospitality Services Villa & Other Properties
Belle-Aire Training Institute
St Ann 01.2014 - 04.2015
High School Diploma -
Alston High School
Clarendon 09.2007 - 07.2012
Skills
- Customer Support
- Customer Engagement
- Issue Resolution
- Guest Service
- Problem Solving
- Communication Skills
- Time management
- Adaptability
- Teamwork
- Conflict resolution
- Communication Skills
- Adaptability
Additional Information
Willing to relocate under H-2B visa program, Available for seasonal hotel work, Physically able to perform housekeeping duties including lifting, standing, and repetitive tasks
Timeline
Customer Support Agent
Arise Virtual Solutions
11.2025 - Current
Collections Representative
Sutherland Global Services
10.2023 - 10.2025
Brand Promoter
Creative Ventures
01.2022 - 10.2025
Customer Service Representative
Teleperformance
12.2016 - 09.2018
Server
Jerkies Notheren Restaurant
01.2015 - 10.2016
Level II Certificate - Hospitality Services Villa & Other Properties
Belle-Aire Training Institute
01.2014 - 04.2015
High School Diploma -
Alston High School
09.2007 - 07.2012