Oshick Miller-McKenzie
Westmoreland
Summary
Energetic Housekeeper for national hotel chain offering outstanding communication and social skills. Real problem-solver thriving in both team-focused and individual work environments. Consistently meets room completion goals ahead of pace and above standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2024 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Updated account information to maintain customer records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Call Center Representative
Teleperformance
01.2023 - 01.2024
- Approved and terminated customer contracts upon request.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Hotel Room Attendant
Sandals montego
08.2021 - 10.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Replenished guest room water glasses, toiletries, and paper products.
Hotel Room Attendant
Riu reggae Montego Bay
07.2018 - 03.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Hospitality level 2 -
Heart Trust NTA
Maypen, Clarendon03.2018
High School Diploma -
Edwin Allen High
Frankfield Clarendon06.2016
Skills
- Micro soft word Excel and access good oral and written communication skills
- Maintenance reports
- Materials storage
- Inventory and supply
- Lost and found procedures
- Hospitality industry
Accomplishments
- Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
- Was awarded for most improved housekeeper at Riu reggae in less than 3 months of working there.
Timeline
Customer Service Representative
Concentrix
01.2024 - Current
Call Center Representative
Teleperformance
01.2023 - 01.2024
Hotel Room Attendant
Sandals montego
08.2021 - 10.2022
Hotel Room Attendant
Riu reggae Montego Bay
07.2018 - 03.2020
Hospitality level 2 -
Heart Trust NTA
High School Diploma -
Edwin Allen High
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