O'shane Taylor
Whitehouse,Westmoreland
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
RIU Negril
06.2022 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant Sales Manager
Golden Vacation & Travel
02.2021 - 02.2023
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Customer Care Representative
Conduent Montego Bay.
01.2020 - 12.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Bartender
Sandals South Coast
11.2016 - 10.2019
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
High School Diploma -
Black River High School
80 High Street, Black River 06.2016
Skills
- Food Service
- Suggestive Selling
- Menu Memorization
- Payment Processing
- Beverage Preparation
- Responsible Alcohol Service
- Inventory
- Strong Multitasking
- Time Management Abilities
Certification
- Certified Bartender , Sandals - [October, 2016]
- Certified Audio Visual Technician, Sandals - [December 2017]
- Hospitality Management, CPD Certified- [December 2023]
Timeline
Bartender
RIU Negril
06.2022 - Current
Assistant Sales Manager
Golden Vacation & Travel
02.2021 - 02.2023
Customer Care Representative
Conduent Montego Bay.
01.2020 - 12.2020
Bartender
Sandals South Coast
11.2016 - 10.2019
High School Diploma -
Black River High School
Similar Profiles
Renton FrameRenton Frame
Dishwasher at Riu Negril ClubDishwasher at Riu Negril Club
KS KERRY-DENE MORRISKS KERRY-DENE MORRIS
M.I.C.E Manager at Riu Hotels M.I, Riu Ocho RiosM.I.C.E Manager at Riu Hotels M.I, Riu Ocho Rios
Rajah-Jhan RitchieRajah-Jhan Ritchie
Cost Accountant at Margaritaville NegrilCost Accountant at Margaritaville Negril