Oshane Stephenson
Kingston,Jamaica
Summary
7+ years in customer-facing roles across diverse industries including, sales, banking finance, products, and healthcare. Excellent verbal and written communication skills; proficient in technical documentation and presentation expertise. Strong skills in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Salesforce, Zendesk, HubSpot, and other tools. Self-motivated, efficient, and effective in remote fast-paced environments; highly adaptable and eager about learning.
Overview
7
7
years of professional experience
Work History
CONTENT SPECIALIST
CDK Global
, Remote
11.2022 - 10.2024
- Created and edited marketing copy for print and digital media, including brochures, websites, and email campaigns
- Conducted market research to identify target audiences and develop messaging that resonates with them
- Worked closely with clients and account managers to understand their needs and preferences
- Proofread and edited copy for accuracy, grammar, and consistency
- Participated in brainstorming sessions and provided creative ideas for advertising campaigns
COPYWRITER
Concentrix
12.2019 - 09.2022
- Write and edit articles, blog posts, and social media updates for a variety of clients in the tech, business, and lifestyle niches
- Conduct research on different topics and provide well-informed insights to engage audiences
- Collaborate with clients, editors, and designers to ensure content meets the client's objectives and brand voice
- Utilize SEO techniques and tools to optimize content for search engines
- Manage multiple projects simultaneously and meet tight deadlines
CUSTOMER CARE SUPPORT
Conduent Co.
08.2017 - 10.2019
Education
HIGH SCHOOL DIPLOMA - Associate Digital Arts Communication Studies, & Social, Economic Business Management
Ardenne High School
ASSOCIATE IN CUSTOMER SERVICE STUDY - Communication and Customer Service, technical studies, CRM tools, and computer skills
Call Center Academy
Skills
- SEO knowledge
- Proficiency in content management
- Strong time-management skills
- Strong writing skills
- Excellent research abilities
- Fact-checking skills
- Creativity and innovation
- Strong skills in Microsoft Office Suite
- Salesforce
- Zendesk
- HubSpot
- Self-motivated
- Efficient
- Effective in remote fast-paced environments
- Highly adaptable
- Eager about learning
SUMMARY OF QUALIFICATION
- 7+ years in customer-facing roles across diverse industries including, sales, banking finance, products, and healthcare.
- Excellent verbal and written communication skills; proficient in technical documentation and presentation expertise.
- Strong skills in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Salesforce, Zendesk, HubSpot, and other tools.
- Self-motivated, efficient, and effective in remote fast-paced environments; highly adaptable and eager about learning.
Websites
Timeline
CONTENT SPECIALIST
CDK Global
11.2022 - 10.2024
COPYWRITER
Concentrix
12.2019 - 09.2022
CUSTOMER CARE SUPPORT
Conduent Co.
08.2017 - 10.2019
HIGH SCHOOL DIPLOMA - Associate Digital Arts Communication Studies, & Social, Economic Business Management
Ardenne High School
ASSOCIATE IN CUSTOMER SERVICE STUDY - Communication and Customer Service, technical studies, CRM tools, and computer skills
Call Center Academy
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