OSHANE STEPHENSON
Customer Service
Kingston
Summary
With 7 years of experience as a dedicated customer service associate, committed to consistently delivering high-quality service. Expertise lies in active listening and promptly responding to customer needs. Possesses excellent interpersonal skills and clear understanding of best practices for handling client demands to ensure utmost satisfaction.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Sales, Collections Representative
Conduent
6 2015 - 8 2019
- Manages incoming calls and ticket inquiries related to subscription upgrades, downgrades, and payments, deliver inclusive support.
- Addresses billing questions by assisting with invoice modifications and informing customers of renewal dates.
- Proactively engages with customers regarding outstanding payments, negotiating effective solutions to foster ongoing relationships.
Debt Collection Agent
Concentrix
9 2019 - 12.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls by performing outbound cold calling, email, and negotiations with customers.
Customer Service Representative
Teleperformance
01.2023 - 10.2024
- Conducted proactive outreach to resolve customer inquiries related to services, billing, and payment issues, resulting in a high increase in customer retention.
- Guided customers in navigating subscription options, facilitating upgrades and downgrades.
- Connect with finance department to ensure timely invoicing and collections for completed transactions.
Education
High School Diploma -
Kingston College
05.2001 -
Computer Science -
University Of The Technology
05.2001 -
Bachelor of Arts - Communications
Customer Service Academy
05.2001 -
Skills
Problem Solving
CRM Proficiency
Billing Expertise
Collaborations
Negotiation
Communication
Goal oriented
Proactive Skills
Retention Skills
Documentation
Awards
- Completed Sales customer service training
- Achieved General CRM certification
- Finished Sales Specialist Training program
- Recognized as Customer Associate award
- Conflict resolution and negotiation specialist
CRM Experience
- Salesforce
- Zendesk
- HubSpot CRM
- Freshdesk
- Zoho CRM
- Microsoft Office
- Slack Site
About Me:
I'm a customer service enthusiast with a strong background in remote work, equipped with a passion for technology and sports. I excel at connecting with people and solving their issues while building genuine relationships. In my free time, I enjoy following sports and exploring tech trends.
Timeline
Customer Service Representative
Teleperformance
01.2023 - 10.2024
High School Diploma -
Kingston College
05.2001 -
Computer Science -
University Of The Technology
05.2001 -
Bachelor of Arts - Communications
Customer Service Academy
05.2001 -
Sales, Collections Representative
Conduent
6 2015 - 8 2019
Debt Collection Agent
Concentrix
9 2019 - 12.2022
Similar Profiles
Myiesha PerkinsMyiesha Perkins
Customer Service Representative at ConduentCustomer Service Representative at Conduent
DaShawna HowardDaShawna Howard
Agent Assist (Government Healthcare Solutions) at ConduentAgent Assist (Government Healthcare Solutions) at Conduent
Bill FreitagBill Freitag
Call Center Representative at ConduentCall Center Representative at Conduent