OSHANE STEPHENSON

Accomplished and results-driven Experience Leader with 6-7 years of expertise in customer service support, aiming to harness skills to overcome challenges and enhance user interactions. Equipped with a solid foundation in project management, effective problem-solving, and data analysis, I have a proven track record of delivering efficiency and positive results. Motivated to utilize my creativity and strategic vision to drive organizational growth and satisfaction.

• Fluence English Speaker Level | C1 Proficiency

• Certification Human Resource Management
• English C2 Proficiency
• Data Professional (CDP)
• Zendesk
• Salesforce
• Data Analytics
• Certified Sales Professional (CSP)
• Microsoft Certified, Dynamics 365 Fundamentals
• Certified Professional in Customer Service (CPCS) - HDI

60 Wpm, Net Speed 60, Accuracy 95%

• Most Innovative Employer of the Year (2020) Conduent
• Award Best Employee Division For Customer First Contact

• Top Performer Award: Recognized as the Top Performer for ALORICA 2023 for achieving a customer satisfaction score of 95%+ over three consecutive months.
• Employee of the Month: Awarded Employee of the Month in March ALORICA 2023 for outstanding performance and consistent positive feedback from customers

• Active Listening Techniques
• Cultural Competence:
• Conflict De-escalation Strategies:
• Multi-Channel Communication Proficiency:
• Process Optimization:
• Remote Work Adaptability

• I am an animal lover and sports enthusiast, I bring enthusiasm and a warm, friendly approach to every interaction, ensuring customers feel valued and heard. Ready to leverage my skills to create positive outcomes and drive success in any working environment