O'SHANE COLE
Spanish Town,St. Catherine
Summary
Experienced and results-driven professional with a strong focus on problem-solving, customer service, and resourcefulness. A dedicated team player committed to continuous improvement, I excel in supporting day-to-day operational functions and achieving business objectives. Possessing advanced organizational, technical, and business acumen, I leverage these skills to optimize workflows and enhance productivity. With a keen eye for detail, I am adept at assisting office staff and customers while proactively identifying opportunities for process enhancement. Energetic and proactive, I thrive in dynamic environments and am dedicated to delivering exceptional results.
Overview
12
12
years of professional experience
Work History
Office Services Manager
Ministry of Foreign Affairs & Foreign Trade
05.2023 - Current
- Manage the daily operations of office services, including mail delivery, ordering of supplies and equipment, and scheduling of maintenance.
- Assists the preparations of the Office Services Department inputs to the Corporate Plan and budget to ensure that the department’s objectives and targets are reflected.
- Supervises the work of the members of staff of the Office Management Department including ancillary workers by assigning tasks, evaluating and reviewing work performances;
- Arrangements made for the packing, shipment, clearance, and storage of personal effects for staff assigned to overseas missions and those returning to Headquarters, and items for the Ministry;
- Monitors all contracts for services, and certifies invoices for payment accordingly: this includes security, janitorial, and other general services.
- Ensures the proper maintenance of all government vehicles assigned to the Ministry by
- arranging for the necessary repairs. Inspects vehicles periodically to monitor their condition;
- Directs the Transport Manager to issue vehicles to drivers and other assigned officers; Issue Advance Cards for petrol to the drivers. Ensures the maintenance of individual records for government motor vehicles to monitor gas consumption.
- Assists with the development of a disaster preparedness plan for offsite storage location(s) for the Ministry’s regular fleet and protocol vehicles;
- Coordinates and monitors emergency supplies in the event of a disaster.
- Prepares and monitors a plan for the cyclical licensing of the Ministry’s fleet along with other duties attached to the operations of the fleet. Ensures the collection of report(s) on motor vehicle accidents;
Store Officer
Ministry of Foreign Affairs &Foreign Trade
06.2022 - 05.2023
- Daily filling of requisition/orders, invoices, delivery slips and other documents.
- Liaise with suppliers and distributors to ensure timely delivery of goods/services.
- Verify accuracy of incoming and outgoing requests against purchase orders, invoices, or other documents.
- Monitor stock levels and maintain usage records for all stock to maintain adequate store levels.
- Preparation of reorder stock lists in timely and concise pattern to maintain adequate stock levels.
Inventory Officer
Ministry of Foreign Affairs and Foreign Trade
07.2021 - 06.2022
- Prepare and maintains updated inventory records of all equipment, furniture and other fixed assets at the Ministry's Headquarters.
- Prepare record/document of usage pattern, depreciation and life cycle of items to assist in determining the present and future value of these assets
- Conduct periodically inventory checks at all locations in order to maintain an updated inventory record.
- Prepare various meeting rooms and open spaces for meetings and events on a daily basis.
- Prepare and submits document/list for the Board of Survey to the Ministry of Finance & Planning seeking approval for the disposal of obsolete furniture and equipment
Communications Officer (Acting)
Ministry of Foreign Affairs & Foreign Trade
02.2021 - 04.2021
- Send/Receive Diplomatic Mail from overseas missions.
- Dispatch local mail on a daily basis for MDAs and Private Companies.
- Liaise with PICA for the timely delivery of passports and citizenship.
Telephone Operator
Ministry of Foreign Affairs & Foreign Trade
12.2020 - Current
- Route all incoming calls internally and externally to various departments and agencies.
- Place local and international calls to Embassies and international organizations.
- Provided customer service to callers by answering questions and providing requested information.
- Respond to queries about products and services offered by the Ministry in a timely manner.
Technical Support Agent
Carbonite
11.2017 - 01.2020
Customer Care Agent
XEROX Services
09.2016 - 02.2017
Clerical Assistant
Spanish Town Hospital
Spanish Town
06.2012 - 08.2012
Education
BSc. in Administrative Management & Information Systems -
University of Technology, Jamaica
08-2024
Four (4) CAPE Passes Unit 1 -
St. Jago High School (Sixth Form)
01.2013
High School Leaving Diploma -
St. Jago High School
01.2011
Skills
- Proficiency in the use and manipulation of the Microsoft Office Suite
- Experience using Customer Relationship Management (CRM) software
- Excel at multitasking in a fast paced environment while respecting deadlines and timelines
- Ability to work independently and collaboratively
- Possess good analytical and critical thinking skills
- Demonstrated superior telephone etiquette and customer service skills
- Adaptability and willingness to learn new skills/technology
- Proficient in special event planning, coordinating every detail to ensure seamless and memorable experiences
Extracurricular Activities
- UTECH Knights Football
- St. Jago High School Manning Cup Football
Accomplishments
- Individual Excellence in Service Award 2023
References
References available upon request.
Timeline
Office Services Manager
Ministry of Foreign Affairs & Foreign Trade
05.2023 - Current
Store Officer
Ministry of Foreign Affairs &Foreign Trade
06.2022 - 05.2023
Inventory Officer
Ministry of Foreign Affairs and Foreign Trade
07.2021 - 06.2022
Communications Officer (Acting)
Ministry of Foreign Affairs & Foreign Trade
02.2021 - 04.2021
Telephone Operator
Ministry of Foreign Affairs & Foreign Trade
12.2020 - Current
Technical Support Agent
Carbonite
11.2017 - 01.2020
Customer Care Agent
XEROX Services
09.2016 - 02.2017
Clerical Assistant
Spanish Town Hospital
06.2012 - 08.2012
BSc. in Administrative Management & Information Systems -
University of Technology, Jamaica
Four (4) CAPE Passes Unit 1 -
St. Jago High School (Sixth Form)
High School Leaving Diploma -
St. Jago High School
Similar Profiles
Kay HarrisonKay Harrison
Climate Change Ambassador at Ministry Of Foreign Affairs And TradeClimate Change Ambassador at Ministry Of Foreign Affairs And Trade
Lakshini b.RAMGUTTY SEEBUNDHUNLakshini b.RAMGUTTY SEEBUNDHUN
Assistant Permanent Secretary at Ministry of Foreign Affairs, Regional Integration and International TradeAssistant Permanent Secretary at Ministry of Foreign Affairs, Regional Integration and International Trade
Shamiso Vivian PinduraShamiso Vivian Pindura
Office Assistant at Ministry Of Foreign Affairs And International TradeOffice Assistant at Ministry Of Foreign Affairs And International Trade
Tanya AllenTanya Allen
Correctional Officer at Department of Correctional ServicesCorrectional Officer at Department of Correctional Services
CARISE LESLIECARISE LESLIE
BANK OFFICER, SALES SUPPORT DIGITAL at Bank of Nova Scotia Jamaica LtdBANK OFFICER, SALES SUPPORT DIGITAL at Bank of Nova Scotia Jamaica Ltd