Abigail Marshall
Kingston
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Optimum
Kingston
12.2023 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Lifeguard
Aquasafe Pool Management
Hanover, Maryland
05.2023 - 09.2023
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Performed regular cleaning and maintenance of pool equipment.
- Monitored swimmers to ensure safety in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
Lifeguard
Aquasafe Pool Management
Hanover, MD
05.2023 - 09.2023
- Inspected recreational areas to satisfy cleanliness guidelines and remove debris.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
Education
Bachelor of Business Administration - Human Resources Management
College of Agriculture, Science And Education
Portland11-2024
High School Diploma -
Titchfield High School
Portland11-2017
Skills
- Communication Skills
- Writing Skills
- Data Entry
- Team Development
- Customer Service
- Customer Relationship Management (CRM)
- Active Listening
- Customer Education
Languages
English
First Language
References
References available upon request.
Timeline
Customer Service Representative
Optimum
12.2023 - 01.2024
Lifeguard
Aquasafe Pool Management
05.2023 - 09.2023
Lifeguard
Aquasafe Pool Management
05.2023 - 09.2023
Bachelor of Business Administration - Human Resources Management
College of Agriculture, Science And Education
High School Diploma -
Titchfield High School
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