Osagioduwa Airhunmwunde
North Lauderdale,FL
Summary
Three years of customer service experience. Strong interpersonal, communication, and writing skills with attention to detail. Problem-solving & Analytical Thinking. Dynamic Sales Executive with three years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
2
2
years of professional experience
Work History
FACILITY OPERATIONS ASSISTANT
Florida International University Wellness and Recreational, Centre
Miami , FL
2022.08 - Current
- Delivered satisfactory customer service and enforced policy for customer safety and facility upkeep.
- Helped supervisors with room/event setups and breakdowns.
- Assisted with enforcing evacuation procedures in case of any fire alarms and emergencies.
- Responsible for cleaning and restocking workout equipment, locker rooms, and training rooms for all areas including indoor and outdoor areas/fields/courts.
- Reported and de-escalated 3-5 building issues to building management to reduce safety concerns
Vice President of Sales
AIESEC In Miami
Miami , FL
2020.08 - 2021.10
- Conduct Marketing research and lead conference meetings with international partners and companies to Deliver effective service to those students in need of global or state internship
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Successfully ensured precise expectation setting for interns and assist them with Visa process and arrangements.
- Ensure efficient match process by posting opportunities on all social media platforms, and job websites, conducting interviews, and contacting applicants using EXPA.
- Implemented high-volume national email marketing campaign, resulting in average of 10 - 20 leads per month.
CUSTOMER SERVICE
REPRESENATTIVE | Wilson Enterprise Ltd.’s
Port Antonio , Jamaica
2015.06 - 2016.06
- Monitored monthly, quarterly, and annual travel expenditures to control company costs.
- Resolved technical and administrative challenges faced by consumers with innovative solutions geared toward increasing efficiency, and customer satisfaction.
- Processed debtor payments and updated accounts to reflect new balance.
- Offer advanced computer skills in Microsoft Office Suite and other applications/systems.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
BACHELOR OF SCIENCE - ECONOMICS
Florida International University
Miami, FL12.2022
Skills
- Intermediate: Microsoft Office Suite (Word, PowerPoint, and Excel).
- English (Native), Jamaica Creole (Native), Mandarin(Basic).
- Administrative Support
- Communication and interpersonal skills.
- Standard Operating Procedures Maintenance
- Policy and Procedure Writing.
Timeline
FACILITY OPERATIONS ASSISTANT
Florida International University Wellness and Recreational, Centre
2022.08 - Current
Vice President of Sales
AIESEC In Miami
2020.08 - 2021.10
CUSTOMER SERVICE
REPRESENATTIVE | Wilson Enterprise Ltd.’s
2015.06 - 2016.06
BACHELOR OF SCIENCE - ECONOMICS
Florida International University
Similar Profiles
Jack AndersonJack Anderson
Building Manager at The University of Minnesota Recreational and Wellness CenterBuilding Manager at The University of Minnesota Recreational and Wellness Center
Jordan B. DraytonJordan B. Drayton
Marketing Specialist at University Of Florida Recreational SportsMarketing Specialist at University Of Florida Recreational Sports
Lisa BristoeLisa Bristoe
Registered Nurse at Florida State University Wellness CenterRegistered Nurse at Florida State University Wellness Center