ORTAGA GORDON
Negril
Summary
Proven to excel in high-pressure environments, I enhanced guest satisfaction at Grand Palladium Jamaica by leveraging exceptional customer service and problem-solving skills. My dedication to maintaining service quality led to a noticeable improvement in guest flow efficiency. Expert in guest engagement and adept at ensuring food safety, my approach significantly contributed to a positive dining experience.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Grand Palladium Jamaica
09.2022 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Education
Nctvet Diploma - Food And Beverage
South West TVET Institute
Black River, Jamaica07-2022
High School Diploma -
Black River High School
Black River, Jamaica07-2020
Skills
- Customer service
- Service quality
- Problem-solving
- Guest engagement
SPECIAL INTERESTS AND HOBBIES
Crossword puzzles
Journaling
Election Forecasting
Movie Reviews
Timeline
Restaurant Waiter
Grand Palladium Jamaica
09.2022 - Current
Nctvet Diploma - Food And Beverage
South West TVET Institute
High School Diploma -
Black River High School
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