Orlando Grant
Administrator
Spanish Town,St Catherine
Summary
An ambitious, creative, and highly motivated professional who adores the HR profession and is dedicated to quality and excellent customer service; Having a demonstrated track record of maximizing efficient service delivery by offering a delightful client experience for employees as well as a thorough management, planning, and support service to all staff; capable of providing a one-of-a-kind experience for employees by providing easy access and advice on all papers pertaining to their well-being from start to finish. Orlando is currently looking for a managerial job and a career progression opportunity with a company that would not only challenge him professionally, but will also allow him to further expand his knowledge and ability.
Overview
22
22
years of professional experience
10
10
years of post-secondary education
Work History
Platoon Sergeant
Jamaica Defence Force
- Responsible for individual training and development within the platoon.
- Ensure military discipline is maintained within the platoon.
- Resolving personal/professional administrative issues faced by each platoon member.
- Maintain personnel accountability within the platoon.
- Ensuring efficiency and effectiveness of the platoon.
Records/Administrative Clerk
Jamaica Defence Force
- Creating and maintaining a records management system.
- Performing data entry tasks.
- Updating existing records.
- Maintaining archives.
- Retrieving information from the filing system when requested.
- Maintaining up-to-date logs, including information about file changes or who has access.
- Scanning and uploading files to create digital copies of physical records.
- Processing and file copies of incoming and outgoing physical correspondence.
- Conducting routine verification to ensure integrity of the filing system.
Acting Chief Administrator/Advisor
Jamaica Defence Force
07.2003 - 04.2023
- Offer sound administrative guidance to my commander to aid in the decision process of the troops.
- Consistently recruiting excellent soldiers to build the unit.
- Cognizant of all the policies and their updates to ensure systems are followed.
- Training, counselling, and coaching of staff.
- Resolving conflicts through positive and professional mediation.
- Conducting performance and eligibility for promotions.
- Developing clear policies and ensuring policy awareness.
- Creating clear and concise reports.
- Giving helpful and engaging presentations.
- Maintaining and reporting on workplace health and safety compliance.
- Handling workplace investigations, disciplinary, and termination procedures.
- Maintaining employee and workplace confidentiality.
- Leading a team of junior human resource managers.
Central Room Operator
Quest Security Ltd
09.2001 - 07.2003
- Monitor and respond appropriately to a variety of alarm signals.
- Response must be timely and accurate, with particular attention given to general procedures and special instructions.
- Communicate effectively with internal and external customers.
- Follow all departmental and company policies and procedures.
- Complete required equipment checks and daily or weekend logs.
- Answer multiple telephone lines.
- Respond to each caller in a professional and helpful manner while gathering information, troubleshooting, transferring calls, or putting callers into voice mail.
- Maintain building security and Monitoring Response Center operations following company procedures and policies to provide a safe and productive environment.
- Complete assigned duties as requested.
- Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
- Participate in job related training programs and meetings to continually refresh and update knowledge.
Education
MBA - Business Administration
Universidad Internacional Isabel I de Castilla
01.2022 - 01.2023
Certificate - Human Resource Management
Gomex Institute of Technology
01.2022 - 01.2023
Certificate - Supervisory Management
Management Institute for National Development
Certificate - Training and Development
Gomex Institute of Technology
Certificate - Business Administration
The National Council on Technical and Vocational Education and Training (NCTVET)
01.2018 - 01.2019
Certificate - Business Administration
The National Council on Technical and Vocational Education and Training (NCTVET)
01.2013 - 01.2014
Certificate - English Language
University of Continued Studies (UWI)
01.2007 - 01.2008
High School Diploma - undefined
St. Mary’s College
01.1995 - 01.2000
Skills
Human resources management
Client relationship management
Organizational management
Solid understanding of IT concepts
Report Writing
People Management
Improving inefficiencies
Operations Management
Managerial
Analysing and researching trends
Achievement focused
Client-centric decision making
Stress management
Client management
Rule enforcement
Corporate communication
Organisational capabilities
Relationship building
Professional attitude
Continuing education
Emergency response
Influencing skills
Communication skills
Quick learning
Flexibility
Concentration
Conscientiousness
Deadline management
Time efficiency
Decision making
Attention to detail
Excellent communication
Tactfulness
Articulation
Problem solving
Administrative skills
Organising
Teamwork
Conflict resolution
Professional mannerisms
Integrity
Accomplishments
- Medal of Honor for Long Service and Good Conduct
- Medal of Honor Diamond Jubilee
- Medal of Honor for General Service
Extra Curricular Activities
Socializing Watching sports Keeping up to date with current affairs
Career Statement
I feel that my greatest strengths are firstly my ability to provide effective line management to all the staff who I am responsible for. Secondly my skill at improving efficiencies of operations to maximize revenue, thereby help to ensure that all targets are met. Thirdly, my real passion for the HR industry as a whole allows me to spot trends and changes in fashion before they become mainstream.
Key Competencies And Skills
Analysing and researching trends within the sector., Personally ambitious and achievement focused., Putting clients at the heart of all decisions., Managing stressful situations., Able to tactfully deal with difficult clients., Enforcing strict rules and regulations in the workplace., Clearly communicating corporate information to staff., Strong organisational capabilities., Selecting, building relationships with and managing the outcomes., Possessing a professional, focused and understanding attitude towards clients., Committed to continuing education and training., Ability to respond quickly to emergencies., Strong influencing and communication skills., Ability to pick up new skills and knowledge quickly., Having a flexible attitude and positive approach., Ability to concentrate for long periods., Conscientious attitude & willing to undertake additional professional responsibilities at local, regional or national levels.
Timeline
MBA - Business Administration
Universidad Internacional Isabel I de Castilla
01.2022 - 01.2023
Certificate - Human Resource Management
Gomex Institute of Technology
01.2022 - 01.2023
Certificate - Business Administration
The National Council on Technical and Vocational Education and Training (NCTVET)
01.2018 - 01.2019
Certificate - Business Administration
The National Council on Technical and Vocational Education and Training (NCTVET)
01.2013 - 01.2014
Certificate - English Language
University of Continued Studies (UWI)
01.2007 - 01.2008
Acting Chief Administrator/Advisor
Jamaica Defence Force
07.2003 - 04.2023
Central Room Operator
Quest Security Ltd
09.2001 - 07.2003
High School Diploma - undefined
St. Mary’s College
01.1995 - 01.2000
Platoon Sergeant
Jamaica Defence Force
Records/Administrative Clerk
Jamaica Defence Force
Certificate - Supervisory Management
Management Institute for National Development
Certificate - Training and Development
Gomex Institute of Technology