Orando Hunter
Housekeeping Supervisor
Montego Bay ,St James
Summary
Proven Housekeeping Supervisor with a track record of enhancing cleanliness and guest satisfaction. Skilled in budget administration and team building, I've significantly improved efficiency and standards. Expert in inter-department collaboration, I've fostered a culture of respect and teamwork, achieving high guest feedback scores.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Sea Garden Beach Resort
Kent Avenue Montego Bay
04.2023 - 06.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Communicated repair needs to maintenance staff.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Housekeeping Supervisor
Grand Bahia Principe Hotel
Runaway Bay St Ann
05.2022 - 04.2023
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Managed laundry sorting, washing, drying, and ironing.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Houseman
Excellence Oyster Bay
Cooper Pen Falmouth
03.2019 - 09.2020
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Supported a positive work culture within the housekeeping department by actively participating in team meetings and offering constructive feedback when appropriate.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Reported found guest articles and merchandise damage to managers on duty.
- Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
- Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Filed maintenance work order forms to notify maintenance of needed repairs.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
Laundry Attendant
Benches Negril Resort & Spa
117 Little Bay Country Club Negril
06.2014 - 11.2015
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Handled delicate garments with care, utilizing specialized cleaning methods to preserve fabric integrity and appearance.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Education
Supervisory Management
Tourism Product Development Company
07.2022
Paul Bogle High School
Morant Road Morant Bay St Thomas07.2012
Skills
Payroll understanding
Timeline
Housekeeping Supervisor
Sea Garden Beach Resort
04.2023 - 06.2024
Housekeeping Supervisor
Grand Bahia Principe Hotel
05.2022 - 04.2023
Houseman
Excellence Oyster Bay
03.2019 - 09.2020
Laundry Attendant
Benches Negril Resort & Spa
06.2014 - 11.2015
Supervisory Management
Tourism Product Development Company
Paul Bogle High School
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