Socialising, Dancing, Surfing the net
Onika Buchanan
Collection Agent
Montego Bay ,Hanover
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Skilled Collection Agent with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
1
1
year of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Collections Agent
NATIONAL CREDIT ADJUSTERS LLC
Montego Bay, St James
03.2023 - Current
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Agent
Continuum
Montego Bay, St James
01.2022 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bethel Primary And Junior High
Hopewell PO Hanover 09.2006 - 07.2013
High School Diploma - Business
Rusea's High School
Lucea Hanover 09.2013 - 06.2018
Skills
Collections processing
undefinedCertification
Collection Agent, National Credit Adjusters- March 2023
Interests
Timeline
Collections Agent
NATIONAL CREDIT ADJUSTERS LLC
03.2023 - Current
Collection Agent, National Credit Adjusters- March 2023
03-2023
Team leader Customer Service Jan 2023
01-2023
Customer Service Agent
Continuum
01.2022 - 11.2022
High School Diploma - Business
Rusea's High School
09.2013 - 06.2018
Bethel Primary And Junior High
09.2006 - 07.2013
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