Omroy Williams
Sales Development Representative
Bamboo, St Ann
Summary
Results-driven Sales Development Representative with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships while thriving in high- pressure environments and meeting challenging sales targets.
Overview
7
7
years of professional experience
Work History
Sales Development Representative
Call Center Solutions
Montego Bay
12.2019 - Current
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs.
- Utilized Hubspot to manage sensitive client information and update existing and new client profiles.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Teleperformance
Montego Bay
07.2018 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Interior Designer
Plunkett's Interior Design
Montego Bay
07.2016 - 05.2018
- Plan , design and execute interior decorations for walls, ceilings and sometimes floor
- Coordinate with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success.
- Developed space planning concepts, color palette selections, and textile presentations.
- Prepared product and layout documents implementing diverse design concepts.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
Education
Advanced Proficiency -
08.2012 - 2014.06
Biology (four).
Caribbean Studies (four).
Physic (six).
High School Diploma -
09.2007 - 2012.05
- Geography (Three)
- Mathematics (Three)
- English Language (Three)
- Physics (two)
- Biology (Three)
- Electrical engineering (Two)
- Spanish (Three)
- Technical Drawing (Two)
- Member of Jamaica Cadet Force.
Skills
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Timeline
Sales Development Representative - Call Center Solutions
12.2019 - Current
Customer Service Representative - Teleperformance
07.2018 - 12.2019
Interior Designer - Plunkett's Interior Design
07.2016 - 05.2018
Moneague College - Advanced Proficiency ,
08.2012 - 2014.06
CXC, Ferncourt High School - High School Diploma,
09.2007 - 2012.05
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