Omiesha Smith

• Verify customer deposits and post each deposit slip detail to the customer's account systematically.

• Report any deposit discrepancy to a member of lead.

• Complete task given in a timely and oriented manner.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Handle tier 1&2 inbound calls and outbound calls.

• Assist customers with order inquiries, prime membership status, account details etc.

• Assist customers with navigating the amazon website, providing useful tips to promote self-service and reduce customer’s hassle.

• Encourage prime membership purchase by advising customers of the benefits offered.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

• Handled 60+ inbound calls per day within an 8hr shift

• Post summary of what was discussed, per contact, transfer calls/case to the appropriate department as required

• Maneuver seven (7) system applications each day, to provide efficient service to members and providers

• Assist members with health insurance coverage benefit inquiries and healthcare providers nearby, who accepts Humana health insurance

• Assist healthcare providers with claim status, document requirements etc.

• Principle of Accounts II
• Principle of Business II
• Information Technology II
• Mathematics III
• English III
• Social Studies III
• Human Social Biology III
• CAPE Accounting IV
• CAPE Management of Business V
• CAPE Information Technology IV