Omario Mcdonald
Linstead,Jamaica
Summary
Motivated Healthcare Claims Specialist with expertise in CRM systems, claims analysis, data integrity, and insurance claim form reviews. Combines strong problem-solving abilities with effective team collaboration to maintain high performance in target driven customer support settings
Overview
1
1
year of professional experience
Work History
Healthcare Claims Support Specialist
Sagility
Angels, Jamaica
07.2025 - Current
- Resolved member inquiries through active listening, problem-solving, and effective communication.
- Consistently achieved performance targets in a fast-paced environment, contributing to high levels of customer satisfaction.
- Adapted to changing customer needs and collaborated with the team to effectively resolve concerns and complete operational tasks.
- Navigated CRM systems and multiple applications to manage customer information accurately.
- Documented customer interactions and maintained sensitive records, ensuring adherence to confidentiality standards.
Education
High School Diploma -
Jose Marti Technical High School
Spanish Town, Jamaica06-2025
Skills
- Claims management
- Claims assessment
- Claims review
- CRM systems
- Data Accuracy
- Process Optimization
- Customer management
- Problem solving
- Risk assessment
- Team Collaboration
- Computer literacy
- Professionalism & Work Ethic
EXTRA-CURRICULAR ACHIEVEMENTS
- Assistant Games Committee Chairperson 2024 - 2025
- Member of The Rugby Team 2024 - 2025
- Sixth Form Association (SFA) Member 2023 - 2025
- Member of the Track Team 2019 - 2025
- Member of the Student Council Body 2022 - 2024
Completed Coursework: Basic Network Engineering Certificate, 2025
- Basic Network Engineering Certificate (Alison Learning Center)
- Completed April 2025
Timeline
Healthcare Claims Support Specialist
Sagility
07.2025 - Current
High School Diploma -
Jose Marti Technical High School