Summary
Overview
Work History
Education
Skills
Extra-Curricular Achievements
Timeline
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OMARIO MCDONALD

Linstead

Summary

I aim to leverage my skills and expertise in business, teamwork, and proper leadership to help an organization achieve its goal while gaining practical, theoretical, and professional experience and developing collaboratively with knowledgeable and dedicated customer service rep experience in insurance ccc industry. I am a solid team player with positive demeanor and proven skills in establishing rapport with members and team. very motivated to maintain customer satisfaction and contribute to company success, i'm articulate, energetic and results oriented with exemplary passion for developing relationships and personal skills.

Overview

2
2
years of professional experience

Work History

Brand Advocate/CCC Service Representative

Sagility
06.2025 - Current

At Sagility i was able to Establish strong customer skills, critical thinking and community relationships to help develop my additional skills, i could Identify members needs to communicate and offer additional products and services to enhance experiences and get great access to care i also Responded to member requests, offering excellent support and tailored recommendations to address needs.

Counter Clerk

Qubnaz Catering LTD
09.2023 - 03.2025
  • While working as a Canteen Counter Clerk at my school from 2023 to 2025 I was responsible for collecting meal tickets and efficiently distributing meals to students during the lunch period (10:50 AM to 12:10 PM). I maintained an organized serving area, ensured smooth and timely service, and provided courteous assistance to both students and staff. The role required me to be punctual, reliable, and work effectively as part of a team in a busy environment, occasionally assisting with clean-up and restocking duties as needed.

Education

High School Diploma -

Jose Marti Technical High School
Twickenham Park Rd, Spanish Town, Jamaica
06-2025

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Linstead Primary
01.2018

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Dupont Primary and Infant School
01.2013

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Little Angels Learning Centre
01.2011

Skills

  • Customer complaint resolution
  • Customer engagement
  • Experienced with CRM software solutions
  • Microsoft Word, AutoCAD, Excel, Access
  • Skilled in simultaneous task execution
  • Problem-solving skills
  • Critical Thinking
  • Quickly adaptable
  • Proficient in computer applications
  • Customer engagement
  • Dedicated work ethic
  • Customer service expertise

Extra-Curricular Achievements

Assistant Games Committee Chairperson (2024 – 25), Member of the Track Team (2019 - 2025), Member of The Rugby Team (2024 – 2025), Sixth Form Association (SFA) Member (2023 – 2025), Member of the Student Council Body (2022 – 2024)

Timeline

Brand Advocate/CCC Service Representative

Sagility
06.2025 - Current

Counter Clerk

Qubnaz Catering LTD
09.2023 - 03.2025

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Linstead Primary

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Dupont Primary and Infant School

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Little Angels Learning Centre

High School Diploma -

Jose Marti Technical High School
OMARIO MCDONALD