DONALDONI Bailey
Student
Portmore,St Catherine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Team HGS Jamaica BPO
Portmore
06.2025 - 11.2025
- Managed high-volume inbound calls, providing accurate information and resolving customer inquiries to enhance satisfaction.
- Collaborated with team members to streamline call processes, resulting in reduced handling times and increased efficiency.
- Mnaged approximately 30+ incoming call per day
Clerk
Shim-Sons Wholesale & Retail
10.2023 - 06.2025
- Organized and maintained inventory by accurately stocking shelves, resulting in improved accessibility of products for customers.
- Assisted in loading and unloading shipments, contributing to a streamlined workflow and minimizing delays in delivery schedules.
- Trained new hires on warehouse procedures, fostering knowledge sharing and enhancing team performance.
Education
High School Diploma -
Heart College of Construction Services
Portmore 05.2001 -
High School Diploma -
Distinction College
Spanish Town04.2024
High School Diploma -
Camperdown High School
01.2023
Skills
Customer service
Microsoft office Proficient
Artist/Author
Certification
Electrical Installation Lvl 3 (Diploma) (Pending)
Academic Qualifications
- CXC
- English A - II
- Social Studies- III
- Physics- III
- Integrated Science - II
- POB-II
- Electrical Technology- II
- Information Technology- II
City & Guilds
- Mathematics (Stage 2)- DISTINCTION
- Electrical Installation Skill Proficiency - Proficient
Timeline
Customer Service Representative
Team HGS Jamaica BPO
06.2025 - 11.2025
Clerk
Shim-Sons Wholesale & Retail
10.2023 - 06.2025
High School Diploma -
Heart College of Construction Services
05.2001 -
High School Diploma -
Distinction College
High School Diploma -
Camperdown High School