Olivia Clarke
Berkshire Hall District, Guys Hill P.O,St. Catherine
Summary
I have a good interpersonal relation skills with a mature and stable personality. A strong sense of responsibility and work life attitude for learning new skills and performing all my duties by being positive and open minded. I hope to improve my continuous progress by quality of work produced individually or part of a team with good work ethics, team spirit and dynamic energy.
Overview
10
10
years of professional experience
Work History
Account Associate
VXI
Portmore , St.Catherine
01.2023 - 07.2023
- Data Entry which involves opened, changed and closed customer accounts
- Accessed financial information to answer questions and gather details about specific accounts
- Problem Resolution
- Customer Service
- Call Centre Procedure
- Client Communication including product knowledge and Brand representation
Packer/ Administrative Operator
Jamaica Beverages Ltd
Bog Walk , St. Catherine
04.2019 - 12.2022
- Prepared documents such as invoices, and purchase orders
- Do daily production head counts
- Do different reports and send them off to appropriate departments
- Pack juices in clean crates and send them to be stocked and place in cold room
- Ensure that all safety procedures are being followed
Customer Service Representative
Rapid True Value
Ocho Rios , St. Ann
06.2013 - 06.2013
- Answered customer inquiries and provided accurate information regarding where to find products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paper, fax, photocopy and laminate documents based on supervisors request
Education
Customer Service- Level 2 Certificate
3Rs Intervention Skills Training Centre
St. Catherine 11-2023
Security Guard Operations- Certificate
Ani Learning Academy
Kingston07-2022
Guys Hill High School Evening Institute
Morris Hill, St. Catherine06-2017
Business Administration- Level 3
3Rs Intervention Skills Training Centre
Morris Hill, St. Catherine07-2016
Tacky High School
Gayle, St. Mary06-2013
Skills
- Data Entry
- Customer Service
- Problem Solving
- Multi-tasking
- Promote Products/Planning
- Verbal/Written Communication
- Payment Processing
- Adaptable/ Flexible
Timeline
Account Associate
VXI
01.2023 - 07.2023
Packer/ Administrative Operator
Jamaica Beverages Ltd
04.2019 - 12.2022
Customer Service Representative
Rapid True Value
06.2013 - 06.2013
Customer Service- Level 2 Certificate
3Rs Intervention Skills Training Centre
Security Guard Operations- Certificate
Ani Learning Academy
Guys Hill High School Evening Institute
Business Administration- Level 3
3Rs Intervention Skills Training Centre
Tacky High School
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