Okeina Wilson

• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Contributed to the development of new front desk procedures for increased efficiency and better guest service.
• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Supported sales efforts by promoting hotel facilities and services during interactions with potential clients or guests.
• Improved response times to guest requests through effective delegation of tasks among team members.

Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions

• Solved problems with products and services by providing customers with technical support
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Trained new associates in company policies and procedures, fostering a supportive work environment
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

• Increased candidate engagement by conducting thorough and personable interviews.
• Streamlined the interview process for improved efficiency and better candidate experience.
• Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
• Evaluated candidate responses using a structured scoring system, ensuring objective decision-making during the selection process.