Summary
Overview
Work History
Education
Skills
References
Timeline
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Odile Edwards

Odile Edwards

Kingston,St. Andrew

Summary

I am seeking a position in your company as a Command Center Operator or any other position that commensurate with my qualification. I am a fast learner and open to explore new things in a professional working environment. I am a strong team player one who is task driven and doesn’t believe in deferment. I am well organized, adaptable and I believe in efficacy and confidentiality.

Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.

Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.

Productive data entry operator skilled in monitoring database updates and ensuring meticulous accuracy and efficiency. In-depth knowledge. Skilled in information security protocols with proven history of accurate performance.

Overview

19
19
years of professional experience

Work History

Telecommunications Technician/Officer

Concentrix Jamaica
10.2023 - 04.2024
  • Provided remote support to end-users experiencing difficulties with their phone system.
  • Recommended solutions for resolving customer complaints concerning telephone service or technical issues.
  • Resolved customer complaints regarding telephone service or technical issues.
  • Troubleshot network issues to identify root causes of problems.

Client Success Representative

Ibex Jamaica
Greater Portmore, St Catherine
03.2022 - 11.2022
  • Trouble Shooting
  • Working directly with clients to improve their job post
  • Help job seekers to update their resume to gain employment
  • Billing

Sales/Customer Service Representative

Alorica Jamaica
12.2018 - 10.2019
  • Book Reservations
  • Solve Customer’s problems and concern with their reservations

Data Entry Clerk

Ministry of National Security/Citizen Security and Justice Programmed (CSJP)
01.2008 - 03.2014
  • Transcribe recorded information
  • Update and correct tickets that are entered in the Traffic management System and Traffic Ticket Issuing System
  • Enter tickets in the Traffic Ticket Issuing System
  • Keep records of data entry workers
  • Check emails
  • Among any other task given

Receptionist

Caribbean Applied Technology Centre
Kingston, 12
01.2005 - 01.2006
  • Receive the company’s incoming visitors
  • Answer calls
  • Logging of incoming and outgoing mails
  • Keep records of the attendance registers
  • Record and disseminate messages
  • Send faxes, draft letters
  • Make phone calls

Education

NCTVET Certificate -

Phlebotomy
01.2020

Diploma -

Phlebotomy Technician
01.2019

Certificate -

Customer Care Avasant Youth Employment Initiative
01.2018

Math’s Unlimited -

Mathematics
01.2013

Institute of Higher Learning - Principles of Accounts, Principles of Business

01.2010

School of Excellence - English Language

01.2006

High School Diploma - Social Studies, Food & Nutrition, Integrated Science, Office Administration

Charlie Smith High School
01.2005

Skills

  • Excellent oral and written communication skills
  • Excellent Trouble shooting skills
  • Good team player
  • Very organized

References

  • Mr. Simeon Robinson, Manager, 906 – 4714/ 906 - 9644, Citizen Security and Justice Program (CSJP), 6 Oxford Road, Oxford House, Kingston
  • Mr. Andre Shand, Manager, 876 443-3361, Ibex Jamaica, Lot 1 Ibex Campus, Municipal Boulevard, Greater Portmore, St. Catherine

Timeline

Telecommunications Technician/Officer

Concentrix Jamaica
10.2023 - 04.2024

Client Success Representative

Ibex Jamaica
03.2022 - 11.2022

Sales/Customer Service Representative

Alorica Jamaica
12.2018 - 10.2019

Data Entry Clerk

Ministry of National Security/Citizen Security and Justice Programmed (CSJP)
01.2008 - 03.2014

Receptionist

Caribbean Applied Technology Centre
01.2005 - 01.2006

NCTVET Certificate -

Phlebotomy

Diploma -

Phlebotomy Technician

Certificate -

Customer Care Avasant Youth Employment Initiative

Math’s Unlimited -

Mathematics

Institute of Higher Learning - Principles of Accounts, Principles of Business

School of Excellence - English Language

High School Diploma - Social Studies, Food & Nutrition, Integrated Science, Office Administration

Charlie Smith High School
Odile Edwards