Summary
Overview
Work History
Education
Skills
Timeline
Generic

O’BRYAN ROBINSON

Mahopac

Summary

With over 7 years of experience in workforce management, I have cultivated a robust understanding of Business Analytics, Project Management, and the Microsoft Suite. Expertise extends to effectively managing, sorting, and analyzing large datasets, utilizing pivot tables and advanced Excel formulas to extract meaningful insights. Holding an Associate Degree in Information and Communication Technology has not only enriched skills in data management but has also provided a strong foundation in software development. Am genuinely excited about the opportunity to work with a new team, where I can apply my skills to enhance productivity and efficiency while contributing to a collaborative environment focused on continuous improvement.

Overview

14
14
years of professional experience

Work History

Assoc Mgr.-Real Time Analyst

Sutherland Global
05.2016 - Current
  • Guided a team of 17 teat time workforce analysts, creating a supportive and collaborative atmosphere that encouraged growth and teamwork.
  • Oversaw real-time queues, ensuring that operations ran smoothly and customers received top-notch service. I prioritized tasks and managed resources effectively to meet demands during peak times.
  • Conducted thorough risk management analyses while monitoring key performance indicators. This involved diving deep into data to identify trends, understand potential issues, and recommend actionable solutions to improve overall performance.
  • Regularly created and maintained end-of-day (EOD), end-of-week (EOW), and month-to-date (MTD) performance and staffing level reports, along with dashboards. This helped keep the team informed about our performance and staffing needs, ensuring we were always aligned with our goals.
  • In my role, I used Excel to create performance reports that aligned with our planned forecasts, allowing us to easily compare what we had planned against actual results. This analysis played a key role in boosting our performance by 90%, as it helped identify gaps and enabled our team to make informed, data-driven decisions
  • Collaborated with upper management and clients to develop and refine schedules that ensured we had the right coverage in place while delivering the highest levels of service possible. This involved open communication and a willingness to adjust plans based on feedback and changing needs.
  • Develop ad hoc reports and presentations utilizing Microsoft Excel & Microsoft PowerPoint to present to the leadership team.

Office Manager

Professional EYE Care
09.2010 - 11.2011
  • I took on the responsibility of training, supervising, and managing new staff, ensuring they were fully equipped with the skills and knowledge necessary to thrive in their roles. I focused on creating a supportive learning environment that encouraged questions and helped them build confidence as they settled into their positions
  • I was responsible for planning and coordinating various promotional activities designed to increase sales and enhance customer engagement. This involved brainstorming creative ideas, collaborating with the team, and analyzing the effectiveness of each campaign to ensure we were reaching our sales goals
  • I took the initiative to compile and provide daily, weekly, and monthly sales reports, ensuring the team stayed informed about our performance and emerging trends. This helped us make data-driven decisions and adjust our strategies as needed
  • I managed and finalized all aspects of expenditures and budgets, ensuring that our financial resources were allocated effectively and aligned with our goals. This involved careful monitoring and analysis to maintain accuracy and compliance throughout the budgeting process.

Education

CompTIA A -

Associate Degree in Information and Communication Technology -

Vocational Training & Development Institute (VTDI)
01.2017

Skills

  • Problem-solving
  • Critical thinking
  • Fast learner
  • Risk management
  • Time management
  • Excel proficiency
  • Process Improvement
  • Team Building
  • Team Collaboration and Leadership

Timeline

Assoc Mgr.-Real Time Analyst

Sutherland Global
05.2016 - Current

Office Manager

Professional EYE Care
09.2010 - 11.2011

CompTIA A -

Associate Degree in Information and Communication Technology -

Vocational Training & Development Institute (VTDI)

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