Nyelia Doyley
Montego Bay
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Programme Officer
University Of The Commonwealth Caribbean
11.2023 - Current
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Developed an efficient system for tracking application statuses, ensuring accurate information was readily available at all times.
- Coordinated orientation activities for incoming students, providing a welcoming environment that encouraged success from day one.
- I followed up immediately when prospects reached out to quickly resolve concerns.
- Worked closely with academic departments to ensure the proper placement of incoming students into appropriate courses.
- Participated in open houses to offer details on class size, activities, and student-to-staff ratios.
- Enhanced the university''s reputation through attending college fairs and other events to promote programs.
- Met with prospects and guardians to answer questions, discuss academics and provide tours.
- Coordinated and supervised academic advising activities.
- Facilitated campus tours for prospective students, showcasing the university''s facilities and resources.
President, Board of Directors
NYRC Tourism Jamaica
02.2019 - Current
- Improved organizational efficiency by streamlining processes and overseeing strategic planning initiatives.
- Increased public awareness of the organization''s mission through targeted marketing campaigns and community outreach events.
- Negotiated contracts with vendors, partners, or other third parties to secure favorable terms in support of organizational objectives.
- Managed executive staff recruitment, hiring, and performance evaluations to maintain an effective leadership team.
- Oversaw program development and evaluation to ensure alignment with organizational goals and measurable outcomes.
- Spearheaded successful advocacy efforts, influencing policy change at local, state, or federal levels as needed.
- Championed fundraising efforts, securing significant financial support for key programs and initiatives.
- Ensured fiscal responsibility by overseeing budget development, financial reporting, and internal controls.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Supported project management team for optimal performance.
Administrative Assistant
University Of The Commonwealth Caribbean
02.2023 - 11.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered the multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Human Resources Assistant
Longport Aviation Security
10.2022 - 01.2023
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Conducted new hire orientation to verify the completion of appropriate paperwork, recording information in the human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Screen applicant resumes and coordinate both phone and in-person interviews.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance to new hires throughout the interviewing and hiring process.
Direct Marketing Enrollment Clerk
Sagicor Life Ja
09.2017 - 10.2022
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
MBA - Human Resources Management
University of The Commonwealth Caribbean
Kingston, Jamaica08.2025
Bachelor of Science - Customs Process, Freight Forwarding And Immigratio
Caribbean Maritime University
Kingston, Jamaica11.2017
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Calm Under Pressure
- Organizational Skills
Certification
Certificate in Competence Job Readiness: Train the Trainer, March 2021
Timeline
Programme Officer
University Of The Commonwealth Caribbean
11.2023 - Current
Administrative Assistant
University Of The Commonwealth Caribbean
02.2023 - 11.2023
Human Resources Assistant
Longport Aviation Security
10.2022 - 01.2023
President, Board of Directors
NYRC Tourism Jamaica
02.2019 - Current
Direct Marketing Enrollment Clerk
Sagicor Life Ja
09.2017 - 10.2022
MBA - Human Resources Management
University of The Commonwealth Caribbean
Bachelor of Science - Customs Process, Freight Forwarding And Immigratio
Caribbean Maritime University
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