Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Norville Junior Pryce Brown
14 Ransford Close Ceder Grove Portmore,14
Work Preference
Summary
I aim to actively contribute to your organization's growth, integrity, and operational excellence by leveraging my skills and experiences. With a positive work ethic and a commitment to delivering exceptional customer service, I am dedicated to completing any assigned task efficiently.
Overview
4
4
years of professional experience
6052
6052
years of post-secondary education
Work History
Bar and Restaurant Supervisor
IberoStar Suites Rosehall
Montego Bay , Ja
02.2024 - 04.2025
- In my capacity as a Bar and Restaurant Supervisor, I was responsible for supervising day-to-day activities to guarantee exceptional service.
- My immediate team consisted of fourteen (14) employees who along with me upheld high standards of Iberostar Suites.
- With an emphasis on customer service, cleanliness and safety we served our internal and external guests the most delicious culinary offerings making sure that all applicable rules and regulations are followed.
Customer Service Representative
IBEX Global
11.2022 - 11.2023
- In my role as a Customer Service Representative at IBEX Global, I ensured customer satisfaction by resolving inquiries efficiently.
- I handled various issues, including product information, technical support, and billing queries while maintaining professionalism and adhering to company policies.
- Here I was deemed a top performer amongst my peers.
Counter Clerk and Supervisor
Mr Biggs Enterprise
02.2021 - 06.2021
- As a Counter Clerk, I serve as the frontline representative of our establishment.
- My responsibilities include assisting customers with their purchases, inquiries, and transactions.
- My role encompasses a mix of customer service, administrative duties, and sales support.
- Assist customers with purchases, inquiries, and transactions.
- Process orders accurately and efficiently.
- Handle cash, credit card transactions, and payments securely.
- Manage inventory levels and restock shelves as needed.
- Provide product information and recommendations.
- Maintain organized records and handle administrative tasks such as checking expiration dates on items that were on shelves.
- Ensuring that the workspace was clean, tidy, and organized.
- Wholesale
Supervisory Training
Hotel Versalles
07.2019
- Communicated with staff on daily tasks that were assigned.
- Delegating tasks and giving feedback as needed which resulted in staff feeling empowered.
- Keeping customers happy by handling issues that were reported by the front line staff.
- Prioritizing tasks and multitasking as needed to maximize productivity.
- Ensuring a clean and safe environment.
- Understanding the menu and ingredients.
- Supporting staff through high stress situations especially during busy periods.
Education
High School -
Central High School
High School -
Bog Walk High School
High School -
Linstead Primary & Junior High school
Skills
- Customer service
- Problem solving
- Time management
- Active listening
- Leadership skills
- Table management
- Quality assurance
- Customer service best practices
Accomplishments
- Class Prefect and Monitor, Central High, 08/2019, 06/2020
- Peer Counselor, Bog Walk High School, 08/2019, 06/2020
- Librarian Monitor, Linstead Primary and Junior High School, 08/2014, 06/2015
- Class Monitor, Linstead Primary and Junior High School, 08/2009, 06/2011
Hobbies and Interests
- Reading
- Singing
- Writing Stories
- Cooking
References
Available upon request
Computer Software Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Version testing system
- VMware telecommunications tool for customer interfacing
Timeline
Bar and Restaurant Supervisor
IberoStar Suites Rosehall
02.2024 - 04.2025
Customer Service Representative
IBEX Global
11.2022 - 11.2023
Counter Clerk and Supervisor
Mr Biggs Enterprise
02.2021 - 06.2021
Supervisory Training
Hotel Versalles
07.2019
High School -
Central High School
High School -
Bog Walk High School
High School -
Linstead Primary & Junior High school