Nordia Jones
Kingston
Summary
Driven new teacher who recently completed a Bachelor's in Business Education and looking to use classroom management and differentiated learning methods to assist in developing all-rounded students. Creating a student-centered classroom to ensure that students take charge of their learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
StarTek
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Achieved high service level scores by effectively resolving customer issues during the first contact.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
Practicing Teacher
Kingston High School
01.2023 - 05.2023
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Practicing Teacher
Gaynstead High School
04.2022 - 04.2022
- Graded and evaluated student assignments, papers, and course work.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Created lessons and online testing materials to facilitate remote learning.
Customer service representative
Sutherland Global
01.2020 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer service representative
Alorica
01.2018 - 01.2019
- Answered inbound calls, to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Business Education
The Mico University College
12.2023
Associate of Arts - Customer Service Management
Garmex HEART Trust Academy
Kingston, Jamaica12.2017
High School Diploma -
Jose Marti Technical High, Distinction College
St Catherine 06.2012
Skills
- Multitasking
- Student Support
- Team Player
- Student Engagement
- Student-Centered Learning
- Positive Role Model and Mentor
- Lesson Planning
- Effective communication
- Collaborative learning
- Time management
Accomplishments
Trainee of the Quarter (Heart Trust NTA Garmex)
Employability Skills ( Heart Trust NTA Garmex)
Outstanding student six(6) form (Jose Marti Technology High School)
Certification
- Bachelors in Business Education- Pending
- Heart Trust NTA (Garmex Academy) (Diploma in Customer Service Supervision level3)
- Caribbean Secondary Examination (CSEC).
references
Mrs. Jacqueline Howell-Williams
Head of Department/Lecturer
Business Department
The Mico University College
Telephone# 876-471-9151
Ms. Rhena Williams
TP Supervisor/ Lecturer
Business Department
The Mico University College
Telephone# 1876-898-2026
Timeline
Customer Service Representative
StarTek
11.2023 - Current
Practicing Teacher
Kingston High School
01.2023 - 05.2023
Practicing Teacher
Gaynstead High School
04.2022 - 04.2022
Customer service representative
Sutherland Global
01.2020 - 01.2020
Customer service representative
Alorica
01.2018 - 01.2019
Bachelor of Science - Business Education
The Mico University College
Associate of Arts - Customer Service Management
Garmex HEART Trust Academy
High School Diploma -
Jose Marti Technical High, Distinction College
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