NONI SMALLWOOD

• Managed a portfolio of high-value clients, ensuring personalized service that boosted satisfaction and retention.

• Led client service team operations, mentoring staff and fostering a performance-driven culture.

• Trained and onboarded new hires, including Dispatcher and International Freight Consolidation Officer.

• Handled accounts receivable, invoicing, payment tracking, and collections.

• Conducted industry research and presented a strategic proposal now integrated into the company’s long-term operational strategy.
• Oversaw import and export shipments, providing accurate estimates and coordinating logistics from booking to
delivery.

• Supervised 40 Business Associates across social media, chat, and email channels.
• Monitored KPIs and prepared performance reports for senior management.
• Conducted training programs for new and existing employees.

• Closed documentation gaps to ensure compliance with KYC/AML requirements.
• Collaborated with compliance teams to stay current with regulations.
• Supported staff in account openings and renewals during peak demand.
• Provided expert assistance for online banking services.

• Ensured compliance with exam regulations and protocols.
• Assisted students with technical issues and provided support during exams.

• Managed and trained team of nine, boosting productivity and morale.
• Maintained budgets and tracked financial performance.
• Oversaw inventory, supplier relations, and contracts.