Simone Hendricks
Longwood District,Santa Cruz P.O., St. Elizabeth
Summary
Proactive and goal-oriented professional with over 7 years of experience in the finance industry. Recognized for reliability, adaptability, possesses excellent time management and problem-solving skills, and has a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Branch Clerk
JTA Co-operative Credit Union Ltd.
06.2020 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly.
- Assess creditworthiness by processing loan applications and supporting documentation within the allotted timeframes.
- Interview applicants to determine financial eligibility and feasibility of granting loans.
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Collect cash and cheque lodgments while ensuring that all POCA and money handling requirements are met.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with opening accounts and signing up for new services.
- Updated customers account to ensure KYC compliance.
- Counted, verified and handled bank deposits.
- Marketed the Credit Union's products to members, promoting the services that may meet customers' needs.
- Fielded telephone calls, receive and direct members.
- Performed administrative and office support activities
- Identified and resolved discrepancies and errors in customer accounts.
Projects Officer
Community & Workers of Jamaica Co-operative Credit Union Ltd.
01.2020 - 06.2020
- Provided technical support for farmers and SME's accessing loan product
- Conducted workshops in conjunction with other support organizations such as RADA, JSIF, SDC for farmers and small business owners
- Conducted loan interviews, assess suitability and write loan applications
- Follow up with loans and ensure that conditions set out in the agreement are met
- Negotiated payment arrangements with customers who have delinquent loans
- Assisted farmers with procuring sales agreement for produce with Agro-Processing companies such Grace Kennedy Ltd
- Prepared business correspondences
- Conducted site visits
Customer Service Representative
Community & Workers of Jamaica Co-operative Credit Union Ltd.
12.2017 - 01.2020
- Responded to members requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed administrative and office support activities
- Prepared business correspondences
- Field telephone calls, receive and direct members
- Managed petty cash and ensure that daily reconciliation is done
- Assisted Loan Officers with some loan processes such as conducting interviews, assessing suitability and writing loan applications
- Assisted Marketing Officers with opening and maintenance of accounts, saving plans and insurances
Administrative Assistant
Appleton Estate Rum Tour
03.2013 - 01.2017
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Scheduled and coordinated meetings and other similar activities.
- Prepared business correspondence (often using word processing, spreadsheet, and presentation computer software).
- Maintained inventory of office supplies and placed orders.
- Prepared purchase requisitions and contracts using SAP software.
- Managed petty cash and ensure that weekly reconciliation was done
- Prepared invoices weekly to be sent to external tour companies.
- Relief Cashier for Liquor & Gift Shop.
- Assisted with tours and rum tastings when needed.
Research Assistant
Appleton Estate
11.2005 - 02.2013
- Conducted leaf and soil sample to monitor plant nutrient levels.
- Monitoring of growth stations.
- Conducted harvest loss assessment to ascertain the amount of sugarcane loss through mechanical harvesting.
- Conducted Plant Population Survey to assess plant growth and population.
- Setting up and monitoring of greenhouse and infield research trials.
- Conducted trainings for cane farmers on developing technology, new cane varieties, herbicides and fertilizer usage.
- Analyzed results using analytical software and created reports.
- Monitored and documented safety standards to verify compliance.
- Collaborated with Sugar Industry Research Institute (SIRI) and Sugar Industry Authority (SIA) to design and execute experiments.
Education
Bachelor of Science - Management Studies
Northern Caribbean University
Manchester Rd. Mandeville, Manchester08.2011
Associate of Science - General Agriculture
College of Agriculture, Science & Education
Passley Gardens, Port Antonio, Portland08.2005
Skills
- Communication
- Teamwork
- Microsoft Office Suite
- Computer Competence
- First Aider
- Fire Warden
- Customer Service
- Customer relationship building
- Sales support
Certification
- Global Skills Services, 2021
- Entrepreneurship, 2021
Timeline
Branch Clerk
JTA Co-operative Credit Union Ltd.
06.2020 - Current
Projects Officer
Community & Workers of Jamaica Co-operative Credit Union Ltd.
01.2020 - 06.2020
Customer Service Representative
Community & Workers of Jamaica Co-operative Credit Union Ltd.
12.2017 - 01.2020
Administrative Assistant
Appleton Estate Rum Tour
03.2013 - 01.2017
Research Assistant
Appleton Estate
11.2005 - 02.2013
- Global Skills Services, 2021
- Entrepreneurship, 2021
Bachelor of Science - Management Studies
Northern Caribbean University
Associate of Science - General Agriculture
College of Agriculture, Science & Education
Similar Profiles
MELROSE WILSON-BYFIELDMELROSE WILSON-BYFIELD
Courier Clerk at JTA-Co-operative Credit Union LtdCourier Clerk at JTA-Co-operative Credit Union Ltd
PRINCE RICHARD ARYEHPRINCE RICHARD ARYEH
BANK BRANCH MANAGER at ADWENPA CO-OPERATIVE CREDIT UNION LTDBANK BRANCH MANAGER at ADWENPA CO-OPERATIVE CREDIT UNION LTD
Jennifer Bouyea-Van DoimanJennifer Bouyea-Van Doiman
Supervisor of Loans & Debt Recoveries at St. Patrick's Co-operative Credit Union LtdSupervisor of Loans & Debt Recoveries at St. Patrick's Co-operative Credit Union Ltd