Nissa Surgeon
Trelawny,Jamaica
Summary
Experienced IT professional with proficiency in Microsoft Office, database management, data entry, and technology troubleshooting. Demonstrated ability to leverage strong technical and organizational skills to thrive as an Administrator.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teacher of Information Technology (Contract)
Holland High School
08.2023 - 08.2024
- Developed curriculum, lesson plans, and instructional materials to facilitate student learning.
- Expertise in MS Office, Google Suite, and learning management systems.
- Coordinated classroom technology setup, scheduled labs/resources, and managed student records.
System Administrator
Holland High School
10.2022 - 07.2023
- Managed database with over 1000 students' information.
- Managed and maintained a record of 80+ computer systems, networks, and software applications.
- Performed data entry, documentation, and record-keeping tasks with a high degree of accuracy.
- Coordinated with service providers for equipment maintenance and repairs.
Technical Support Representative
Conduent
05.2022 - 10.2022
- Answered incoming calls from end users, to quickly resolve issues and ensure customer satisfaction.
- Maintained detailed records of daily interactions with customers, installation activities, reported issues, completed solutions, and any further actions required of management or next-level support personnel.
Assistant to the Instructional Design Specialist (Part-Time)
University of Technology, Jamaica
09.2018 - 09.2019
- Provided administrative and logistical support to the Digital Instructional Specialist in executing training programs and initiatives.
- Scheduled meetings, managed calendars, and coordinated training room/equipment setups.
- Handled communication and correspondence with instructors, staff, and external partners.
Education
B.Sc. in Computing Science -
University of Technology, Jamaica
Associate Degree - Management Information Systems -
Brown’s Town Community College
Attained 7 CXC Subjects including Mathematics and English -
Cedric Titus High School
Skills
- Microsoft Office
- Event/Meeting Coordination
- Multitasking & Time Management
- Clear Written & Verbal Communication
Certification
Telephone Etiquette, 2022
References
- Mrs. Norma Haynes Justice of the Peace 876-362-9887
- Mrs. Marvalyn Mitchell Secretary 876-610-5127
Timeline
Teacher of Information Technology (Contract)
Holland High School
08.2023 - 08.2024
System Administrator
Holland High School
10.2022 - 07.2023
Technical Support Representative
Conduent
05.2022 - 10.2022
Assistant to the Instructional Design Specialist (Part-Time)
University of Technology, Jamaica
09.2018 - 09.2019
B.Sc. in Computing Science -
University of Technology, Jamaica
Associate Degree - Management Information Systems -
Brown’s Town Community College
Attained 7 CXC Subjects including Mathematics and English -
Cedric Titus High School
Telephone Etiquette, 2022
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