Nikisha Jones Jules

Trained new employees and delegated daily tasks and responsibilities.

• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Enforced company policies and regulations with employees.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Scheduled staff shifts to secure adequate coverage and productive workflows.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Maintained database systems to track and analyze operational data.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• I can manager 50 customer calls per day
• Frequently inspected production area to verify proper equipment operation
• Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
• Conducted regular inspections of properties to ensure upkeep and adherence to standards.
• Oversaw daily operations of housing facilities, ensuring compliance with safety and health regulations.
• Managed resident relations, addressing concerns and fostering a positive community atmosphere.
• Oversaw daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.
• Trained and mentored staff on best practices in sanitation and safety protocols.

• Achieve awards for being great team player
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Disposed of trash and recyclables each day to avoid waste buildup
• I'm able manage over 50 customer calls per day .
• Engaged with guests on room requirements and amenities to promote overall satisfaction
• Responded to guest requests for assistance, toiletries, and personal care items
• Replenished guest room water glasses, toiletries, and paper products
• Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment
• Completed special housekeeping actions such as turning mattresses on set schedule

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Kept building entryway glass clean and polished for professional presentation.
• Responded to guest requests for assistance, toiletries and personal care items.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Engaged with guests on room requirements and amenities to promote overall satisfaction