NIKEISHA SHANEIK PETERS
Angels Estate,St Catherine
Summary
Dynamic Care Coordinator with proven expertise in client scheduling and mental health resources at Care Solace. Adept at utilizing CRM tools to enhance community outreach and deliver exceptional customer service. Recognized for strong conflict resolution and active listening skills, fostering positive relationships and effectively addressing client needs.
Overview
11
11
years of professional experience
Work History
Care Coordinator
Care Solace
01.2023 - Current
- Assisting Client with Finding Mental Health providers, including scheduling appointments.
- Responding to clients' queries via email, text message, and phone.
- Using CRM tools such as Hubstaff, Slack, and Genesys.
- Educated clients on available resources and services within their communities.
Customer Service Representative
Continuum
10.2019 - 10.2022
- Analyzed and reported all fraudulent activity on customers' accounts, while delivering personalized financial solutions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls to facilitate customer service.
Customer Service Representative
Ibex
08.2016 - 10.2019
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Mentored junior team members and managed employee relationships.
Customer Service Representative
Alorica
05.2014 - 08.2016
- Explained the terms of rental agreements to customers.
- Resolved customers' complaints regarding products or services.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Answered telephones to assist customers and resolve issues.
Education
High School Diploma -
Burmar Education Institute
St. Catherine06-2013
High School Diploma -
Huttons Education Unit
St. Catherine06-2009
High School Diploma -
Willowdene Group of Schools
St. Catherine06-2008
Skills
- Client scheduling
- Mental health resources
- CRM tools
- Data analysis
- Community outreach
- Customer service
- Conflict resolution
- Active listening
Summary Of Skills And Work Experience
I am a dedicated and innovative individual with a passion for providing quality customer service. I am proficient in using various computer applications and I have also developed excellent communication and interpersonal skills.
Languages
English
First Language
References
References available upon request.
Timeline
Care Coordinator
Care Solace
01.2023 - Current
Customer Service Representative
Continuum
10.2019 - 10.2022
Customer Service Representative
Ibex
08.2016 - 10.2019
Customer Service Representative
Alorica
05.2014 - 08.2016
High School Diploma -
Burmar Education Institute
High School Diploma -
Huttons Education Unit
High School Diploma -
Willowdene Group of Schools
Similar Profiles
Kerry-Ann GordonKerry-Ann Gordon
Team Manager at Care SolaceTeam Manager at Care Solace
Vivian A Richards, MSWVivian A Richards, MSW
Director of Care Coordination at Care SolaceDirector of Care Coordination at Care Solace
RONALDO M. CLARKERONALDO M. CLARKE
Mental Health Coordinator at Care SolaceMental Health Coordinator at Care Solace
Stephan ThompsonStephan Thompson
Workforce Analyst (Independent Contractor) at Care SolaceWorkforce Analyst (Independent Contractor) at Care Solace
CHAUNEL CREARYCHAUNEL CREARY
Branch Manager & Visa Processing Specialist at Canadian Connection ImmigrationBranch Manager & Visa Processing Specialist at Canadian Connection Immigration