Nigelia Williams
Albert Town
Summary
Reliable and professional Customer Service Representative with 8 years of experience while delivering excellent customer support. Proven ability to manage high call volumes, resolve customer issues efficiently, and coordinate service personnel with precision. Strong multitasker with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Experience Coach
ItelBPO
01.2019 - 01.2024
- Provided phone and email support to customers regarding orders, services, and billing.
- Assisted in coordinating appointments and followed up with customers post-service.
- Utilized CRM tools to track customer history and improve service delivery.
Dispatcher / Customer Service Representative
Sutherland Global
01.2017 - 01.2019
- Handle high-volume inbound calls from customers requesting service or information.
- Dispatch technicians/drivers to customer locations based on urgency and availability.
- Use dispatch software to log service requests and update job status in real time.
- Resolve customer complaints and follow up to ensure satisfaction.
- Coordinate with field staff to manage schedule changes and urgent assignments.
- Maintain detailed records of all customer interactions and dispatch activities.
Education
Knox Community College
01.2011
High School - 5 Subjects
Albert Town High School
01.2010
Skills
- Call Center & Dispatch Operations
- Customer Relationship Management
- Scheduling & Route Coordination
- Service Request Processing
- CRM Software
- Conflict Resolution
- Time Management
- Data Entry & Record Keeping
- Microsoft Office Suite
- Dispatch Systems (eg Service titan)
- Phone Systems / Multi-Line Call Handling
Timeline
Sales Experience Coach
ItelBPO
01.2019 - 01.2024
Dispatcher / Customer Service Representative
Sutherland Global
01.2017 - 01.2019
High School - 5 Subjects
Albert Town High School
Knox Community College
Similar Profiles
Tamoya AllenTamoya Allen
Customer Service Representative at ItelBpoCustomer Service Representative at ItelBpo
Nils HussNils Huss
Server at The CookbookServer at The Cookbook
Ratu Netava WaivureRatu Netava Waivure
CUSTOMER SERVICE, KITICHEN HAND at ALBIE TAKEAWAYCUSTOMER SERVICE, KITICHEN HAND at ALBIE TAKEAWAY
Naga Soma Sekhar GoriparthiNaga Soma Sekhar Goriparthi
Interim Team Leader /Sales Customer Experience Coach at 247.aiInterim Team Leader /Sales Customer Experience Coach at 247.ai