Niesha Davis
Saint Catherine,14
Summary
Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.
Overview
10
10
years of professional experience
Work History
Volunteer
Sargeantville Primary School
03.2023 - 05.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Senior Associate Manager
Sutherland Global Services
03.2022 - 03.2023
- Manage teams of over 17 Associate team managers imparting knowledge and experience while applying actions and strategies to meet internal and external client KPIs while in direct communication with senior leadership personnel
- Train, motivate, and coach over 17 team managers, 20 leads and in total over 50 employees; delegating and supervising business operations; assessing employee performance and providing feedback and training opportunities
- Take ownership of client feedback and take action to prevent or mitigate before they affect operations
- Maintaining staff and schedules; and collaborating and developing improvement plans to ensure business is profitable
- Maximized performance by monitoring daily activities and mentoring team members
- Cross-trained existing employees to maximize team agility and performance
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Associate Manager
Sutherland Global Services
04.2017 - 10.2021
- Worked as direct manager managing teams of over 20 consultants overseeing their performance base on company and client's goals and expectations
- Manage call flow to ensure all commits, long term and short term are always met
- Managed team to ensure team performance meets quarterly LC goals and Scorecard benchmark target for all KPIs
- Conduct audits and coaching to ensure proper outlier management is done to ensure constantly improvement on their performance
- Coach, Develop and Engage direct reports to ensure that they are prepared for next level growth experiences.
Teacher
Cockburn Gardens Primary
06.2013 - 10.2013
- Primary and, High- Worked as educator and specialist where over 25 students' reading difficulties were addressed as well as established relationships with parents’ variety of issues over telephone and physically which increased parent inclusion in school
- Consulted with other disciplines and clients to resolve issues effectively
- Incorporated multiple types of teaching strategies into classroom
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
Education
Diploma - Primary Education
St. Joseph's Teachers' College
Kingston11.2013
Bachelor of Education - Primary Education
Moneague Community College
Linstead11.2023
Skills
- Proficient in writing and oral communication
- Excellent Chart making skills
- Proficient in Microsoft word and PowerPoint
- Lesson Planning
- Team Collaboration
- Classroom Management
- Verbal and Written Communication
Timeline
Volunteer
Sargeantville Primary School
03.2023 - 05.2023
Senior Associate Manager
Sutherland Global Services
03.2022 - 03.2023
Associate Manager
Sutherland Global Services
04.2017 - 10.2021
Teacher
Cockburn Gardens Primary
06.2013 - 10.2013
Diploma - Primary Education
St. Joseph's Teachers' College
Bachelor of Education - Primary Education
Moneague Community College
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