Nicora Francis
Runaway Bay,Jamaica
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Agent
Bahia Principe Luxury
Runaway Bay, Jamaica
10.2023 - 11.2025
- Greeted guests warmly upon arrival and check-in at Bahia Principe Luxury.
- Managed reservations and room assignments using hotel management software.
- Assisted guests with inquiries, providing information about hotel services and amenities.
- Coordinated with housekeeping to ensure timely room readiness for incoming guests.
- Processed guest payments and handled billing inquiries efficiently at the front desk.
- Resolved guest complaints promptly, ensuring a pleasant stay experience at the resort.
- Maintained accurate records of guest information and special requests during stays.
- Collaborated with team members to enhance overall guest satisfaction and service quality.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
Restaurant Hostess
Royalton White Sands & Blue Waters
Falmouth, Trelawny
05.2021 - 10.2023
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed seating arrangements to optimize dining area flow and guest comfort.
- Collaborated with servers to coordinate timely table turnover and service efficiency.
- Maintained cleanliness and organization of the host stand and entrance area.
- Communicated guest preferences to staff for personalized service experiences.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths as needed.
Telephone Operator (Internship 3Months)
Puerto Seco Beach & Park
Discovery Bay, St. Ann
07.2023 - 09.2023
- Answered incoming calls and directed them to appropriate departments.
- Provided information about park services and facilities to guests.
- Recorded messages and relayed them to the relevant personnel promptly.
- Maintained a professional demeanor while interacting with diverse visitors.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Reported any issues that arose during telephone conversations to management for further investigation.
Restaurant Hostess
Royalton White Sands & Blue Waters
Falmouth, Trelawny
07.2019 - 03.2020
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed seating arrangements to optimize dining area flow and guest comfort.
- Collaborated with servers to coordinate timely table turnover and service efficiency.
- Maintained cleanliness and organization of the host stand and entrance area.
- Communicated guest preferences to staff for personalized service experiences.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Education
Business Management Level 3 -
MICAD LTD
Certificate of Completion - Industrial Security
MICAD Limited
Certificate of Completion - Food & Beverage (Dinning Room/Server)
Ocho Rios College
Ocho RiosBrown's Town High
09.2013 - 06.2018
Level 1 - Front Desk Operations
Distinction College
Skills
- Computer Literacy
- Complaint resolution
- Customer relationship management
- Service quality enhancement
- Team collaboration
- Time management
- Verbal communication
- Attention to detail
- Active listening
- Credit and cash payments
- Microsoft office
- Customer service
- Friendly demeanor
- Cash handling
- Assertiveness
Hobbies and Interests
- Surf the Internet
- Reading
- Listening to music
References
- Michael Tracey, (876) 398-0712
- Diamond Sinclair, (876) 375-5697
Special Interests
- Business Management & Business Administration
- Food & Beverage
Timeline
Front Desk Agent
Bahia Principe Luxury
10.2023 - 11.2025
Telephone Operator (Internship 3Months)
Puerto Seco Beach & Park
07.2023 - 09.2023
Restaurant Hostess
Royalton White Sands & Blue Waters
05.2021 - 10.2023
Restaurant Hostess
Royalton White Sands & Blue Waters
07.2019 - 03.2020
Brown's Town High
09.2013 - 06.2018
Business Management Level 3 -
MICAD LTD
Certificate of Completion - Industrial Security
MICAD Limited
Certificate of Completion - Food & Beverage (Dinning Room/Server)
Ocho Rios College
Level 1 - Front Desk Operations
Distinction College