KRISTALEE SPENCER
Montego Bay
Summary
Dynamic and results-oriented Customer Service Professional with over 5 years of experience in high-volume call centers and virtual environments. Recognized for efficiently resolving customer issues while maintaining exceptional satisfaction ratings. Seeking to leverage strong communication skills and a service-oriented mindset to contribute to a high-performing team in a customer service or sales role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arise Virtual Solutions
06.2024 - 05.2025
- Delivered exceptional remote support for diverse client accounts, achieving a 95% customer satisfaction rate
- Handled inquiries and issues promptly, ensuring thorough resolution and follow-up
- Utilized CRM tools to track customer interactions and enhance service delivery
- Collaborated with team members to improve service processes and quality
- Trained new staff on best practices in customer service.
Customer Service Representative
C4 Global Solutions
12.2021 - 06.2024
- Managed an average of 80 calls per day, resolving customer inquiries efficiently
- Maintained high retention levels through effective problem-solving and communication
- Identified opportunities for upselling and cross-selling during customer interactions
- Provided feedback to management on customer trends and service improvements
- Assisted in developing training materials for new hires.
Collections Agent
Teleperformance
04.2019 - 07.2020
- Conducted debt recovery tasks and negotiated payment arrangements with clients
- Ensured client confidentiality while handling sensitive information
- Resolved disputes and escalated issues as needed to maintain customer trust
- Collaborated with team members to achieve monthly collection targets
- Documented interactions accurately in the company database.
Customer Service Representative
Advance Call Center
02.2018 - 10.2018
- Assisted customers with billing inquiries and service-related issues, ensuring prompt resolution
- Maintained a high level of professionalism and courtesy in all interactions
- Monitored service levels and customer feedback to enhance performance
- Participated in team meetings to discuss best practices and service enhancements
- Supported promotional campaigns by informing customers of new services.
Customer Service Assistant
Happy Grove Primary
01.2015 - 11.2015
- Assisted teachers in managing classroom activities and maintaining an organized learning environment
- Supported the preparation and execution of educational events and extracurricular activities
- Engaged with students to promote positive behavior and foster a supportive atmosphere
- Communicated with parents and community members to enhance school-parent relationships
- Contributed to administrative tasks, including record-keeping and materials preparation, ensuring smooth daily operations.
Education
High School Diploma - undefined
Lewisville High School
2007
Skills
- Exceptional Communication
- Conflict Resolution
- Problem Solving
- Time Management
- Customer Relationship Management (CRM)
- Multi-Channel Communication
- Team Collaboration
- Adaptability
Certification
Exceptional Communication
Conflict Resolution
Problem Solving
Time Management
Customer Relationship Management (CRM)
Multi-Channel Communication
Team Collaboration
Adaptability
Certificate
The Education Center – (2010)
Culloden Vocational Training Centre (VTC) – (2013–2014)
Timeline
Customer Service Representative
Arise Virtual Solutions
06.2024 - 05.2025
Customer Service Representative
C4 Global Solutions
12.2021 - 06.2024
Collections Agent
Teleperformance
04.2019 - 07.2020
Customer Service Representative
Advance Call Center
02.2018 - 10.2018
Customer Service Assistant
Happy Grove Primary
01.2015 - 11.2015
High School Diploma - undefined
Lewisville High School
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