Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KRISTALEE SPENCER

Montego Bay

Summary

Dynamic and results-oriented Customer Service Professional with over 5 years of experience in high-volume call centers and virtual environments. Recognized for efficiently resolving customer issues while maintaining exceptional satisfaction ratings. Seeking to leverage strong communication skills and a service-oriented mindset to contribute to a high-performing team in a customer service or sales role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Arise Virtual Solutions
06.2024 - 05.2025
  • Delivered exceptional remote support for diverse client accounts, achieving a 95% customer satisfaction rate
  • Handled inquiries and issues promptly, ensuring thorough resolution and follow-up
  • Utilized CRM tools to track customer interactions and enhance service delivery
  • Collaborated with team members to improve service processes and quality
  • Trained new staff on best practices in customer service.

Customer Service Representative

C4 Global Solutions
12.2021 - 06.2024
  • Managed an average of 80 calls per day, resolving customer inquiries efficiently
  • Maintained high retention levels through effective problem-solving and communication
  • Identified opportunities for upselling and cross-selling during customer interactions
  • Provided feedback to management on customer trends and service improvements
  • Assisted in developing training materials for new hires.

Collections Agent

Teleperformance
04.2019 - 07.2020
  • Conducted debt recovery tasks and negotiated payment arrangements with clients
  • Ensured client confidentiality while handling sensitive information
  • Resolved disputes and escalated issues as needed to maintain customer trust
  • Collaborated with team members to achieve monthly collection targets
  • Documented interactions accurately in the company database.

Customer Service Representative

Advance Call Center
02.2018 - 10.2018
  • Assisted customers with billing inquiries and service-related issues, ensuring prompt resolution
  • Maintained a high level of professionalism and courtesy in all interactions
  • Monitored service levels and customer feedback to enhance performance
  • Participated in team meetings to discuss best practices and service enhancements
  • Supported promotional campaigns by informing customers of new services.

Customer Service Assistant

Happy Grove Primary
01.2015 - 11.2015
  • Assisted teachers in managing classroom activities and maintaining an organized learning environment
  • Supported the preparation and execution of educational events and extracurricular activities
  • Engaged with students to promote positive behavior and foster a supportive atmosphere
  • Communicated with parents and community members to enhance school-parent relationships
  • Contributed to administrative tasks, including record-keeping and materials preparation, ensuring smooth daily operations.

Education

High School Diploma - undefined

Lewisville High School
2007

Skills

  • Exceptional Communication
  • Conflict Resolution
  • Problem Solving
  • Time Management
  • Customer Relationship Management (CRM)
  • Multi-Channel Communication
  • Team Collaboration
  • Adaptability

Certification

Exceptional Communication Conflict Resolution Problem Solving Time Management Customer Relationship Management (CRM) Multi-Channel Communication Team Collaboration Adaptability Certificate The Education Center – (2010) Culloden Vocational Training Centre (VTC) – (2013–2014)

Timeline

Customer Service Representative

Arise Virtual Solutions
06.2024 - 05.2025

Customer Service Representative

C4 Global Solutions
12.2021 - 06.2024

Collections Agent

Teleperformance
04.2019 - 07.2020

Customer Service Representative

Advance Call Center
02.2018 - 10.2018

Customer Service Assistant

Happy Grove Primary
01.2015 - 11.2015

High School Diploma - undefined

Lewisville High School

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KRISTALEE SPENCER