Nicole Miller
Portland
Summary
Dedicated and detail-oriented professional with experience in housekeeping, front office and customer service, excelling in patient care, Detail-oriented and customer-focused professional with extensive experience in administration, customer service, and production operations. Adept at managing inventory, handling transactions, and coordinating logistics, ensuring accuracy and efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Speedz Master Shipping and Courier Services
12.2024 - Current
- Managed packaged distribution and inventory tracking, ensuring accurate check-off procedures and timely delivery.
- Provided exceptional customer services, handling telephone inquiries, resolving customer queries, and maintaining satisfaction.
- Executed cashiering transactions seamlessly, maintaining professionalism, accuracy, and efficiency in financial handling.
Administrative Assistant
HEART NSTA Buff Bay Vocational Training Center
02.2020 - 09.2021
- Managed administrative tasks efficiently, including document dispatch and receipt, ensuring timely and accurate handling of correspondence.
- Performed data entry and cashier duties, maintaining financial accuracy while processing transactions and updating records.
- Handled communications professionally, answering and directing calls, preparing documents for meetings, disturbing lunch registers, and drafting recommendation letters.
Production Worker
Mekyah Water Company Limited
03.2014 - 02.2020
- Performed efficient production tasks, including labelling bottles, capping and unloading materials to maintain workflow and quality standards.
- Delivered excellent customer service, assisting patrons with inquiries, ensuring satisfaction, and maintaining a positive shopping experience.
- Handled cashiering duties, processing transactions accurately while maintaining efficiency and professionalism in a fast-paced environment.
- Ensured a safe and compliant workspace, maintaining cleanliness and organization in alignment with safety regulations.
Front Desk Agent
Hotel Tim Bamboo
05.2016 - 01.2018
- Answered inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping, dining, or entertainment.
- Improved property management functionality by submitting key change requests.
- Coordinated sale and planning for wedding parties and events.
- Maximized revenues partnering with regional manager to forecast rates based on market trends.
- Confirmed reservation in system and reviewed all noted information.
- Recorded guest comments or complaints referring customers to managers as necessary.
Housekeeping attendant
Pineapple Court Hotel
02.2018 - 11.2019
- Cleaned and maintained 25 guest rooms daily, ensuring a high standard of cleanliness which helped achieve a 95% guest satisfaction rating during peak seasons.
- Organized and restocked housekeeping supplies.
- Coordinated with the front desk to address guest requests promptly, which enhanced the overall guest experience and led to positive feedback on review platforms.
- Assisted in restocking supplies and managing inventory, helping to keep the hotel running smoothly and reducing costs by minimizing waste.
- Implemented a new cleaning checklist, which streamlined processes and improved efficiency, allowing for quicker room turnovers during peak times.
Education
Certification in Housekeeping Level 2&3 - undefined
HEART NSTA Trust
01.2024
High School Diploma - undefined
Richard Business School
01.2017
Skills
- Customer Service & Communication
- Administration & Organization Management
- Cash Handling & Accuracy
- Inventory Management
- Workplace Cleanliness & Safety Compliance
- Problem Solving
- Reliability and Trustworthiness
- Discretion and Professionalism
Personal Information
Nationality: Jamaican
Timeline
Customer Service Representative
Speedz Master Shipping and Courier Services
12.2024 - Current
Administrative Assistant
HEART NSTA Buff Bay Vocational Training Center
02.2020 - 09.2021
Housekeeping attendant
Pineapple Court Hotel
02.2018 - 11.2019
Front Desk Agent
Hotel Tim Bamboo
05.2016 - 01.2018
Production Worker
Mekyah Water Company Limited
03.2014 - 02.2020
Certification in Housekeeping Level 2&3 - undefined
HEART NSTA Trust
High School Diploma - undefined
Richard Business School
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